Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to support prepayment meter customers unable to access (a) heating and (b) power.

Customers who are unable to top up their prepayment meter may be able to obtain a fuel voucher, access to emergency credit or be eligible for Cold Weather Payments, the Warm Home Discount or the Winter Fuel Payment. Customers should contact their energy supplier if they have concerns and information on support with paying energy bills can be found on Citizens Advice's website: https://www.citizensadvice.org.uk

On 19 June we announced that we are expanding the Warm Home Discount to around an additional 2.7 million households. This means that from this winter, around 6 million low-income households will receive the £150 support to help with their energy bills.

On 25 September we published a consultation setting out our intention to continue support for those 6 million households. The consultation sets out proposals for the next scheme period (up to winter 2030/31), after current regulations expire on 31 March 2026. Government is gathering feedback from stakeholders on:

• the design of the core elements of the scheme
• options for delivery of the scheme in Scotland
• proposals to change some elements of the scheme for suppliers
• a call for evidence on Industry Initiatives
• a call for suggestions for future improvements during the next scheme period

The consultation closes on Thursday 20 November.