Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment he has made of the adequacy of the accessibility of the Access to Work application process for people with (a) learning disabilities, (b) mental health conditions and (c) neurodivergent needs; and what steps his Department is taking to simplify the process.

As part of the application process for Access to Work, we encourage individuals to provide as much information about their circumstances as possible, to help us understand how best to offer support which is tailored to their needs.

There is a variety of accessible contact methods which customers can utilise when making applications. These include telephone, textphone, Video Relay Service and email as a reasonable adjustment. Where a customer would like to use email to contact the department as a reasonable adjustment, they should let the Access to Work team know so the Case Manager can follow the appropriate procedure to ensure we can try to accommodate the request. Details can be found at Access to Work: factsheet for customers - GOV.UK

We will be reviewing all aspects of the Scheme now that the consultation has closed.