Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of his Department's requirement to keep online consultation tools open from 8am to 6:30pm from Monday to Friday on (a) patient safety and (b) GP surgeries' workload.

The change regarding online access means parity for walk-in, phone and online access. Implementation was deferred by six months to 1 October 2025 so practices could prepare and get support for this transition if needed. The requirement builds on policies that have been in place for several years to encourage the shift to modern general practice. Practices that consistently use online access report improvements in services for both patients and staff. We agreed that safeguards would be in place for patient safety. Practices are permitted to display guidance on their websites and premises advising patients not to submit an online consultation request if their issue is urgent, and to instead call the practice directly or attend in person.

Further, in 2024/25, 85% of primary care networks said all of their practices already had online consultations available for patients to make administrative and clinical requests at least for the duration of core hours, with no patient safety issues raised, and claimed incentive funding for this. Integrated care boards (ICBs) are working to identify practices who are struggling with the requirements, so that they can offer more focussed support.

Last summer, we took action to address general practitioner (GP) unemployment. By investing £160 million in the Additional Roles Reimbursement Scheme in the last year, we have recruited over 2,500 GPs into general practice since October 2024. This will help patients access appointments.