Armed Forces: Housing
(asked on 11th November 2025) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, what information his Department holds on the average time taken to complete call-outs for urgent repairs to standard family accommodation for military personnel since 11 October 2025.
The table below provides the number of callouts for urgent repairs to standard family accommodation for Military Personnel, as well as the average time taken to complete callouts for urgent repairs to standard family accommodation by our Industry Partners, Amey and VIVO, since 11 October 2025.
Regional Accommodation Maintenance Services Supplier (RAMS) | Number of Urgent Repairs Since 11 October 2025 | Average Time Taken to complete urgent repairs (hours) |
Amey | 1136 | 40.79 |
VIVO | 2154 | 41.88 |
Under the Regional Maintenance Services (RAMS) contracts, the required Acceptable Level of Performance for completing urgent repairs raised for Service Family Accommodation (SFA) is within 48 hours.