Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, what steps she is taking to help ensure that councils are accountable to their constituents during complaints processes.

Councils should follow the Local Government and Social Care Ombudsman’s Complaint Handling Code, which sets out how complaints should be considered fairly and effectively.

Residents dissatisfied with their complaint outcome can refer their complaint to the Ombudsman who will independently look at whether public services are being delivered properly.