Asylum: Advisory Services

(asked on 28th January 2020) - View Source

Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to improve the transparency and accountability of providers on their performance against the targets set under the Advice, Issue Reporting and Eligibility contract.


Answered by
Victoria Atkins Portrait
Victoria Atkins
Secretary of State for Health and Social Care
This question was answered on 5th February 2020

AIRE is the new Advice, Issue Reporting and Eligibility service provided by Migrant Help. The AIRE contract contains a number of formal performance measures, including Key Performance Indicators, which provide a mechanism by which the effectiveness of contract delivery can be measured. These are monitored in formal monthly and quarterly contract governance meetings. Measures can be taken where performance falls short of the standards we set.

We are providing regular updates on performance, particularly in relation to call waiting times to Local Authorities and Voluntary Sector partners.

Further information about the performance measures within the contract can be found in the contracts, published here: https://www.contractsfinder.service.gov.uk/Notice/028be8bb-3c69-494d-bfdd-59c2e1b34379?p=@UFQxUlRRPT0=NjJNT08=

Reticulating Splines