Question to the Department for Transport:

To ask the Secretary of State for Transport, of the qualifying journeys, how many claims were (a) made and (b) not made under train operators' delay repay schemes in each of the past three years.

(a) The number of claims received by train operators under train operators’ delay repay scheme in each of the last three years is published in the Office of Rail and Road’s (ORR) Table 4410 – Delay Compensation Claims, and can be found on the ORR data portal: https://dataportal.orr.gov.uk/statistics/passenger-experience/delay-compensation-claims/table-4410-delay-compensation-claims/

(b) No data exists for the number of claims not made on qualifying journeys under train operators’ delay repay schemes. Data on the proportion of qualifying journeys that are claimed for can be found for selected years here: https://assets.publishing.service.gov.uk/media/654e4ae06a650f000dbf4812/dft-rail-delays-and-compensation-2023-full-report.pdf