Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, whether her Department is working with the Treasury and the Financial Conduct Authority on a strategy to help tackle digital exclusion in financial services, particularly for older or disabled people who do not use mobile devices.

Tackling digital exclusion, which disproportionately impacts certain demographics including older and disabled people, is a priority for Government. That’s why we published the Digital Inclusion Action Plan in February 2025, which sets out our immediate actions to boost digital inclusion.

Alongside this, DSIT is working closely with HM Treasury on the implementation of the Financial Inclusion Strategy to address the barriers consumers face in accessing the financial services products they need.

The Government is working closely with industry on the commitment to roll out 350 banking hubs across the UK by the end of this Parliament, which will provide individuals and businesses across the country with cash and banking services. Over 240 hubs have been announced so far, and more than 190 are already open.