Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what actions have been taken in response to recommendations made by the Independent Case Examiner in relation to Child Maintenance Service complaints in each of the last five years.

The Child Maintenance Service (CMS) have implemented measures in line with the Independent Case Examiner's recommendations in each of the last five years.

Actions include strengthening enforcement processes, improving complaint handling procedures, enhancing staff training, updating guidance, and reviewing policies to ensure fairer outcomes for parents and children. These actions demonstrate CMS commitment to learning from ICE recommendations and improving the experience of CMS customers.