Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps her Department is taking to ensure that people experiencing financial difficulty are aware of and able to access appropriate (a) financial support and (b) advice during winter months.

The government recognises the challenges many households face during the winter months and is committed to ensuring that people experiencing financial difficulty are aware of and able to access the support available.

At Budget 2025, we announced a comprehensive package of measures to ease cost of living pressures. This includes taking an average of £150 off household energy bills from April 2026, expanding the £150 Warm Home Discount to 6 million lower income households, and freezing rail fares and NHS prescription fees for one-year. We are lifting around 550,000 children out of poverty by removing the two child limit, alongside other measures announced this year such as expanding free school meals. The Household Support Fund in England will also continue to help households facing the greatest hardship with the cost of essentials such as food, energy and water.

To ensure people can access support with their finances whenever they need it, the Government also funds the Money and Pensions Service (MaPS) which supports consumers with free, impartial guidance for every stage of their financial lives. Its MoneyHelper services – available online, via webchat and over the phone – operate year-round and offer information on a wide range of financial topics, along with easy-to-use tools and calculators to support people in managing their finances. In addition to this, MaPS delivers a range of national and community-based debt advice services across England to provide specialist support to those in problem debt. The UK Government also provides funding for debt advice in Scotland, Wales, and Northern Ireland, with responsibility for debt advice services resting with respective devolved governments.