Question to the HM Treasury:

To ask the Chancellor of the Exchequer, how long has the HMRC helpline number 0300 200 3822 been out of service.

The Debt management Self Assessment (SA) payment helpline, 0300 200 3822, was retired at the end of July 2025.

From March to July 2025, an announcement was played to all customers phoning the Debt management SA payment helpline advising them that the number had closed and providing the relevant HMRC helpline number to call.

Customers with SA debt or payment enquiries are still able to speak to an adviser by calling the phone number stated on the letter which they have received from HMRC.

Customers can also find further support and guidance on GOV.UK – including how to manage payments.