Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether she has had discussions with banks on maintaining high street branches to 2030.

The Chancellor and Treasury Ministers regularly engage with banks on a range of issues, including access to banking services.

Banking is changing, with many customers benefiting from the convenience and flexibility of managing their finances remotely. However, Government understands the importance of face-to-face banking to high streets and communities and is committed to championing sufficient access for customers. The financial services industry is committed to rolling out 350 banking hubs across the UK by the end of this Parliament. Over 240 hubs have been announced so far, and more than 190 are already open. Government is working closely with industry on this commitment.

While decisions on branch provision are commercial decisions for banks themselves, Financial Conduct Authority guidance requires firms to conduct a robust impact analysis. In the case of closures, firms must show they have considered customer needs and identified potential reasonable alternatives. The FCA also expects engagement with stakeholders at least 12 weeks before closure and firms must ensure that any replacement services are in place before a branch closes. These measures aim to ensure closures are implemented fairly and transparently.

As well as bank branches, alternative non-digital options to access everyday banking services include telephone banking and the Post Office. The Post Office Banking Framework allows personal and business customers of participating banks to withdraw and deposit cash, check their balance, pay bills and cash cheques at thousands of Post Office branches across the UK.

Some banks also provide points of access through initiatives such as pop-up services in libraries and community centres, or mobile banking vans serving remote areas. The Government supports initiatives which give customers access to in-person banking, as well as digital access.