Railways: Tickets

(asked on 31st January 2022) - View Source

Question to the Department for Transport:

To ask Her Majesty's Government what assessment they have made of the need for better coordination across rail networks of (1) rail ticket types, (2) ticket restrictions, and (3) ticket names; and what steps, if any, they are taking to improve such coordination.


Answered by
Baroness Vere of Norbiton Portrait
Baroness Vere of Norbiton
Parliamentary Secretary (HM Treasury)
This question was answered on 10th February 2022

The Williams-Shapps Plan for Rail recognised the need for better coordination of fares and ticketing across the rail network. The creation of Great British Railways will help to simplify the current confusing ticketing system and support a modernised customer experience. To support this, the Government is investing £360 million over the next three years in a programme of Fares, Ticketing and Retailing (FTR) reforms including a new online retail channel and app to supersede existing separate train company websites, contactless ticketing in urban areas and the extension of digital ticketing across the network.

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