Question to the Ministry of Defence:

To ask Her Majesty's Government what progress they have made on the £40 million transformation programme to digitise existing paper-based processes and to create a single customer portal for the Armed Forces Compensation Scheme.

The Transformation Programme to digitise existing paper based processes and create a single customer portal for Veterans is underway. This complex and detailed programme is being managed by contractors in collaboration with Defence Business Services and the Discovery phase for the three schemes (Armed Forces Pension Scheme, Armed Forces Compensation Scheme and War Pensions Scheme) is nearing completion. The programme aims to introduce automation, processing improvements and significantly reduce paper holdings. The first release of the new system is expected in late 2023. This will underpin the customer portal, which is being developed concurrently. This will enable members to provide and retrieve information electronically and allow them to securely access details of their entitlement and payments.