Question to the HM Treasury:

To ask Her Majesty's Government what discussions they have had with (1) The Financial Ombudsman Service, and (2) the Information Commissioner, regarding the recent loss of service and data issues to TSB customers resulting from the transfer of IT systems by TSB.

The Financial Conduct Authority (FCA) is coordinating the Financial Authorities’ incident response, as the Authority responsible for consumer protection. The FCA and Information Commissioner’s Office (ICO) have discussed the ongoing incident at TSB.

The FCA has not yet had any formal discussion with the Financial Ombudsman Service (FOS) regarding the TSB incident, as customers are expected to raise their concerns with the FOS directly. However, the FCA has a dedicated team who liaise with the FOS and engagement on this issue will be directed through them.

HM Treasury works closely with the other Financial Authorities to improve the resilience of the finance sector to operational risks and to respond to any disruption.