Question to the Department for Digital, Culture, Media & Sport:

To ask His Majesty's Government what steps they are taking to improve adherence by gambling operators to self-exclusion schemes.

Self-exclusion is an important tool to support customers at risk of gambling harms. As set out in the Gambling Commission’s Licence Conditions and Codes of Practice, all remote and non-remote operators must have self-exclusion arrangements in place and participate in a multi-operator self-exclusion scheme. Compliance is a condition of licences and any breach may lead the Gambling Commission to review an operator’s licence.

Compliance with self-exclusion schemes, such as GAMSTOP, is very high amongst remote gambling operators. In addition, a new, voluntary exclusion scheme, GamProtect, was launched by four of the largest operators last year and is being rolled out across the remote industry. This tool provides a single customer view of the most vulnerable customers across participating operators, ensuring they can be quickly and effectively excluded from harmful gambling without self referral.

We are aware that there are concerns about adherence to self-exclusion requirements in the adult gaming centre sector. We are seeking further assurance on how the sector is addressing these concerns. We will continue to work with our stakeholders, including the Gambling Commission and the gambling sector, to strengthen player protections.