Royal Mail: Standards
(asked on 13th July 2023) - View Source
Question to the Department for Business and Trade:
To ask His Majesty's Government what assessment they have made of the performance of Royal Mail, and its failure to deliver mail in some areas.
This question was answered on 27th July 2023
It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail's service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification. Ofcom is currently undertaking an investigation into Royal Mail's failure to meet its quality of service performance targets for 2022-23.