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Written Question
Schools: Asylum
Monday 13th January 2025

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Education:

To ask the Secretary of State for Education, what steps she is taking to ensure young girls who are unaccompanied children seeking asylum are (a) able to access education and (b) supported to stay in school.

Answered by Janet Daby

Information on the number of unaccompanied children seeking asylum who were not in school is not collected or held by the department. Data collected by the department on children not in school does not indicate whether children are asylum seekers.

The department published a response to the public call for evidence, ‘Improving support for children missing education’, in December 2024. This response outlines current best practice approaches and next steps for how local authorities, schools and others can be empowered to go further to identify and support children missing education (CME) and to tackle the pattern of children falling through the cracks. The response can be found here: https://assets.publishing.service.gov.uk/media/6749c6faebabe47136b3a25b/Children_missing_education_-_call_for_evidence_response.pdf.

The Children's Wellbeing and Schools Bill, introduced on 17 December, includes proposals for compulsory Children Not in School registers in every local authority in England, to enable authorities to better identify all children not in school in their areas and, where these children are not receiving a safe, suitable education, to take action to support them. The department is also committed to introducing a single child identifier, so all children can get the right support from education, health and care services.

The department’s annual published children looked after data shows that only 4% of unaccompanied asylum-seeking children (UASC) are girls and that 89% of all UASC are aged 16 and over.

All UASC will be looked after by their local authority. All state-funded schools are required to give relevant looked after and previously looked after children top priority for admission once their corporate parent, the local authority, applies for a place.

As looked after children, local authorities have the same duties to UASC as all other looked after children, which includes support received in school.

The government is committed to ensuring that all children, especially the most vulnerable in our society, are safe and have access to an excellent education. Where children are not on a school roll or receiving suitable education elsewhere, the department has issued statutory guidance for local authorities outlining their duty to make arrangements to identify and support into education all CME. The guidance specifically references that children of new migrant families may be at particular risk of missing education. This guidance can be found here: https://assets.publishing.service.gov.uk/media/66bf57a4dcb0757928e5bd39/Children_missing_education_guidance_-_August_2024.pdf.


Written Question
Schools: Asylum
Monday 13th January 2025

Asked by: Helen Hayes (Labour - Dulwich and West Norwood)

Question to the Department for Education:

To ask the Secretary of State for Education, what steps she is taking to improve the central data collection on access to education for unaccompanied children seeking asylum.

Answered by Janet Daby

Information on the number of unaccompanied children seeking asylum who were not in school is not collected or held by the department. Data collected by the department on children not in school does not indicate whether children are asylum seekers.

The department published a response to the public call for evidence, ‘Improving support for children missing education’, in December 2024. This response outlines current best practice approaches and next steps for how local authorities, schools and others can be empowered to go further to identify and support children missing education (CME) and to tackle the pattern of children falling through the cracks. The response can be found here: https://assets.publishing.service.gov.uk/media/6749c6faebabe47136b3a25b/Children_missing_education_-_call_for_evidence_response.pdf.

The Children's Wellbeing and Schools Bill, introduced on 17 December, includes proposals for compulsory Children Not in School registers in every local authority in England, to enable authorities to better identify all children not in school in their areas and, where these children are not receiving a safe, suitable education, to take action to support them. The department is also committed to introducing a single child identifier, so all children can get the right support from education, health and care services.

The department’s annual published children looked after data shows that only 4% of unaccompanied asylum-seeking children (UASC) are girls and that 89% of all UASC are aged 16 and over.

All UASC will be looked after by their local authority. All state-funded schools are required to give relevant looked after and previously looked after children top priority for admission once their corporate parent, the local authority, applies for a place.

As looked after children, local authorities have the same duties to UASC as all other looked after children, which includes support received in school.

The government is committed to ensuring that all children, especially the most vulnerable in our society, are safe and have access to an excellent education. Where children are not on a school roll or receiving suitable education elsewhere, the department has issued statutory guidance for local authorities outlining their duty to make arrangements to identify and support into education all CME. The guidance specifically references that children of new migrant families may be at particular risk of missing education. This guidance can be found here: https://assets.publishing.service.gov.uk/media/66bf57a4dcb0757928e5bd39/Children_missing_education_guidance_-_August_2024.pdf.


Written Question
Universal Credit: Lone Parents
Wednesday 16th October 2024

Asked by: Tom Hayes (Labour - Bournemouth East)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to page 36 of the report entitled Universal Credit Conditionality Changes & the Impact on Single Parent Families, published by Single Parents Rights, in March 2024, what steps her Department is taking to ensure that work coach meetings meet the needs of single parents.

Answered by Alison McGovern - Minister of State (Housing, Communities and Local Government)

Work Coaches work with all customers, including lead carers to provide tailored advice on a range of opportunities to improve their likelihood of entering or re-entering the labour market, including training for skilled jobs in specific sectors.

As previously announced, we are planning fundamental reforms to the employment system to support more people to get into and to get on in work.

Proposed reforms include:

  • A new public employment and careers service to help get more people into work and to progress in work.
  • Working with local areas to tackle economic inactivity including the development of joined-up work, health and skills plans for the economically inactive, with input from mayors, local councils, the NHS, businesses, colleges and the voluntary sector to address barriers and deliver employment opportunities for local people.
  • A youth guarantee for all people aged 18 to 21 to ensure that they can access quality training opportunities, an apprenticeship or employment support.

Written Question
Lone Parents
Wednesday 31st July 2024

Asked by: Lord Farmer (Conservative - Life peer)

Question to the Department for Education:

To ask His Majesty's Government what data they have on the percentage of children in low-income households who do not live with both birth parents; and what percentage of children in middle to higher-income households do not live with both birth parents.

Answered by Baroness Smith of Malvern - Minister of State (Department for Work and Pensions)

The specific data requested on how family stability in the UK compares with other countries in the Organisation for Economic Co-operation and Development (OECD) is not available across the OECD. However, the OECD publication ‘Society at a Glance’ (2019) shows that the UK has a lower percentage of children (0-17) living with two parents (76.6% vs OECD average of 81.7%) and a higher rate living with a single parent (23.2% vs the OECD average of 17.2%). More information is in the attached document, ‘Society at a Glance (2019)’ and can also be found here: https://www.oecd-ilibrary.org/social-issues-migration-health/most-children-live-in-households-with-two-parents_29e31016-en.

The specific data requested on the percentage of all children in the United Kingdom who do not live with both of their birth parents is not available. However, the Department for Work and Pensions (DWP) publishes statistics on the number of children in separated families in England, Scotland and Wales. The latest data shows that 3.8 million children were living in separated families. More information can be accessed at: https://www.gov.uk/government/statistics/separated-families-statistics-april-2014-to-march-2023/separated-families-statistics-april-2014-to-march-2023.

The DWP’s latest low-income statistics show that 30% of children in the UK in 2022/23 lived in a low-income household after housing costs (defined as living in a household below 60% of median income, adjusted for household composition). This was 4.3 million children altogether. However, the DWP does not have data available on whether or not these children are living with both birth parents. More information can be found here: https://www.gov.uk/government/statistics/households-below-average-income-for-financial-years-ending-1995-to-2023/households-below-average-income-an-analysis-of-the-uk-income-distribution-fye-1995-to-fye-2023#children-in-low-income-households.

The Children’s Commissioner’s Office conducted research in part one of their independent Family Review (2022), which used the Office for National Statistics (ONS) annual population survey (2020) to estimate family structure by socio-economic status of the mother. Figure 3 (p.20) shows that a significantly higher proportion of mothers from a lower socio-economic background are a lone parent (29% for routine and 30% for semi-routine occupations), compared to mothers from a higher socio-economic background (14% for lower-managerial and professional and 10% for higher managerial and professional). More information is in the attached document ‘Family and its protective effect’ and can also be found here: https://assets.childrenscommissioner.gov.uk/wpuploads/2022/12/cc-family-and-its-protective-effect-part-1-of-the-independent-family-review-.pdf.

The DWP publishes statistics on the percentage of children in couple-parent families with at least one parent reporting relationship distress. The latest data for 2019/20 shows that 12% of children in couple-parent families were living with at least one parent reporting relationship distress, although they do not have data available specifically on whether these children are living with both birth parents. Further information is available at: https://www.gov.uk/government/statistics/parental-conflict-indicator-2011-to-2020/parental-conflict-indicator-2011-to-2020#relationship-distress-in-couple-parent-families.


Written Question
Lone Parents
Wednesday 31st July 2024

Asked by: Lord Farmer (Conservative - Life peer)

Question to the Department for Education:

To ask His Majesty's Government what data they have, by age of child, on the percentage of all children in the United Kingdom who do not live with both of their birth parents.

Answered by Baroness Smith of Malvern - Minister of State (Department for Work and Pensions)

The specific data requested on how family stability in the UK compares with other countries in the Organisation for Economic Co-operation and Development (OECD) is not available across the OECD. However, the OECD publication ‘Society at a Glance’ (2019) shows that the UK has a lower percentage of children (0-17) living with two parents (76.6% vs OECD average of 81.7%) and a higher rate living with a single parent (23.2% vs the OECD average of 17.2%). More information is in the attached document, ‘Society at a Glance (2019)’ and can also be found here: https://www.oecd-ilibrary.org/social-issues-migration-health/most-children-live-in-households-with-two-parents_29e31016-en.

The specific data requested on the percentage of all children in the United Kingdom who do not live with both of their birth parents is not available. However, the Department for Work and Pensions (DWP) publishes statistics on the number of children in separated families in England, Scotland and Wales. The latest data shows that 3.8 million children were living in separated families. More information can be accessed at: https://www.gov.uk/government/statistics/separated-families-statistics-april-2014-to-march-2023/separated-families-statistics-april-2014-to-march-2023.

The DWP’s latest low-income statistics show that 30% of children in the UK in 2022/23 lived in a low-income household after housing costs (defined as living in a household below 60% of median income, adjusted for household composition). This was 4.3 million children altogether. However, the DWP does not have data available on whether or not these children are living with both birth parents. More information can be found here: https://www.gov.uk/government/statistics/households-below-average-income-for-financial-years-ending-1995-to-2023/households-below-average-income-an-analysis-of-the-uk-income-distribution-fye-1995-to-fye-2023#children-in-low-income-households.

The Children’s Commissioner’s Office conducted research in part one of their independent Family Review (2022), which used the Office for National Statistics (ONS) annual population survey (2020) to estimate family structure by socio-economic status of the mother. Figure 3 (p.20) shows that a significantly higher proportion of mothers from a lower socio-economic background are a lone parent (29% for routine and 30% for semi-routine occupations), compared to mothers from a higher socio-economic background (14% for lower-managerial and professional and 10% for higher managerial and professional). More information is in the attached document ‘Family and its protective effect’ and can also be found here: https://assets.childrenscommissioner.gov.uk/wpuploads/2022/12/cc-family-and-its-protective-effect-part-1-of-the-independent-family-review-.pdf.

The DWP publishes statistics on the percentage of children in couple-parent families with at least one parent reporting relationship distress. The latest data for 2019/20 shows that 12% of children in couple-parent families were living with at least one parent reporting relationship distress, although they do not have data available specifically on whether these children are living with both birth parents. Further information is available at: https://www.gov.uk/government/statistics/parental-conflict-indicator-2011-to-2020/parental-conflict-indicator-2011-to-2020#relationship-distress-in-couple-parent-families.


Written Question
Families
Wednesday 31st July 2024

Asked by: Lord Farmer (Conservative - Life peer)

Question to the Department for Education:

To ask His Majesty's Government whether they have made an assessment of how family stability in the UK compares with other countries in the Organisation for Economic Co-operation and Development, in terms of children still living with both their biological parents at age 15.

Answered by Baroness Smith of Malvern - Minister of State (Department for Work and Pensions)

The specific data requested on how family stability in the UK compares with other countries in the Organisation for Economic Co-operation and Development (OECD) is not available across the OECD. However, the OECD publication ‘Society at a Glance’ (2019) shows that the UK has a lower percentage of children (0-17) living with two parents (76.6% vs OECD average of 81.7%) and a higher rate living with a single parent (23.2% vs the OECD average of 17.2%). More information is in the attached document, ‘Society at a Glance (2019)’ and can also be found here: https://www.oecd-ilibrary.org/social-issues-migration-health/most-children-live-in-households-with-two-parents_29e31016-en.

The specific data requested on the percentage of all children in the United Kingdom who do not live with both of their birth parents is not available. However, the Department for Work and Pensions (DWP) publishes statistics on the number of children in separated families in England, Scotland and Wales. The latest data shows that 3.8 million children were living in separated families. More information can be accessed at: https://www.gov.uk/government/statistics/separated-families-statistics-april-2014-to-march-2023/separated-families-statistics-april-2014-to-march-2023.

The DWP’s latest low-income statistics show that 30% of children in the UK in 2022/23 lived in a low-income household after housing costs (defined as living in a household below 60% of median income, adjusted for household composition). This was 4.3 million children altogether. However, the DWP does not have data available on whether or not these children are living with both birth parents. More information can be found here: https://www.gov.uk/government/statistics/households-below-average-income-for-financial-years-ending-1995-to-2023/households-below-average-income-an-analysis-of-the-uk-income-distribution-fye-1995-to-fye-2023#children-in-low-income-households.

The Children’s Commissioner’s Office conducted research in part one of their independent Family Review (2022), which used the Office for National Statistics (ONS) annual population survey (2020) to estimate family structure by socio-economic status of the mother. Figure 3 (p.20) shows that a significantly higher proportion of mothers from a lower socio-economic background are a lone parent (29% for routine and 30% for semi-routine occupations), compared to mothers from a higher socio-economic background (14% for lower-managerial and professional and 10% for higher managerial and professional). More information is in the attached document ‘Family and its protective effect’ and can also be found here: https://assets.childrenscommissioner.gov.uk/wpuploads/2022/12/cc-family-and-its-protective-effect-part-1-of-the-independent-family-review-.pdf.

The DWP publishes statistics on the percentage of children in couple-parent families with at least one parent reporting relationship distress. The latest data for 2019/20 shows that 12% of children in couple-parent families were living with at least one parent reporting relationship distress, although they do not have data available specifically on whether these children are living with both birth parents. Further information is available at: https://www.gov.uk/government/statistics/parental-conflict-indicator-2011-to-2020/parental-conflict-indicator-2011-to-2020#relationship-distress-in-couple-parent-families.


Written Question
Families
Wednesday 31st July 2024

Asked by: Lord Farmer (Conservative - Life peer)

Question to the Department for Education:

To ask His Majesty's Government what data they have on the percentage of children living with both birth parents are in families where the parents report conflict in their relationship.

Answered by Baroness Smith of Malvern - Minister of State (Department for Work and Pensions)

The specific data requested on how family stability in the UK compares with other countries in the Organisation for Economic Co-operation and Development (OECD) is not available across the OECD. However, the OECD publication ‘Society at a Glance’ (2019) shows that the UK has a lower percentage of children (0-17) living with two parents (76.6% vs OECD average of 81.7%) and a higher rate living with a single parent (23.2% vs the OECD average of 17.2%). More information is in the attached document, ‘Society at a Glance (2019)’ and can also be found here: https://www.oecd-ilibrary.org/social-issues-migration-health/most-children-live-in-households-with-two-parents_29e31016-en.

The specific data requested on the percentage of all children in the United Kingdom who do not live with both of their birth parents is not available. However, the Department for Work and Pensions (DWP) publishes statistics on the number of children in separated families in England, Scotland and Wales. The latest data shows that 3.8 million children were living in separated families. More information can be accessed at: https://www.gov.uk/government/statistics/separated-families-statistics-april-2014-to-march-2023/separated-families-statistics-april-2014-to-march-2023.

The DWP’s latest low-income statistics show that 30% of children in the UK in 2022/23 lived in a low-income household after housing costs (defined as living in a household below 60% of median income, adjusted for household composition). This was 4.3 million children altogether. However, the DWP does not have data available on whether or not these children are living with both birth parents. More information can be found here: https://www.gov.uk/government/statistics/households-below-average-income-for-financial-years-ending-1995-to-2023/households-below-average-income-an-analysis-of-the-uk-income-distribution-fye-1995-to-fye-2023#children-in-low-income-households.

The Children’s Commissioner’s Office conducted research in part one of their independent Family Review (2022), which used the Office for National Statistics (ONS) annual population survey (2020) to estimate family structure by socio-economic status of the mother. Figure 3 (p.20) shows that a significantly higher proportion of mothers from a lower socio-economic background are a lone parent (29% for routine and 30% for semi-routine occupations), compared to mothers from a higher socio-economic background (14% for lower-managerial and professional and 10% for higher managerial and professional). More information is in the attached document ‘Family and its protective effect’ and can also be found here: https://assets.childrenscommissioner.gov.uk/wpuploads/2022/12/cc-family-and-its-protective-effect-part-1-of-the-independent-family-review-.pdf.

The DWP publishes statistics on the percentage of children in couple-parent families with at least one parent reporting relationship distress. The latest data for 2019/20 shows that 12% of children in couple-parent families were living with at least one parent reporting relationship distress, although they do not have data available specifically on whether these children are living with both birth parents. Further information is available at: https://www.gov.uk/government/statistics/parental-conflict-indicator-2011-to-2020/parental-conflict-indicator-2011-to-2020#relationship-distress-in-couple-parent-families.


Written Question
Childcare
Tuesday 21st May 2024

Asked by: Janet Daby (Labour - Lewisham East)

Question to the Department for Education:

To ask the Secretary of State for Education, what assessment she has made of the adequacy of the level of access to 15 hours of government-funded childcare support by (a) single and (b) disabled parent families.

Answered by David Johnston

Working parent entitlements are aimed at supporting parents to get back into work, or to work more hours if they wish to. This is available to both two parent families and single parent families who meet the eligibility criteria.

The department is expanding the free childcare offer from September 2025 to enable eligible working parents in England to access 30 hours of free childcare per week for 38 weeks per year from the term after their child turns 9 months old to when they start school.

Since April 2024, eligible working parents of two year olds have been able to access 15 hours of free childcare per week over 38 weeks of the year from the term after the child’s second birthday. Over 210,000 two year olds are now confirmed to have places for 15 hours a week of free childcare, as part of the largest ever expansion of childcare in England. Applications are now open for the September phase of the expansion, which will see the offer extended to eligible working parents of children aged from 9 months.

The income eligibility criteria are applied on a per parent basis, so working parents who individually earn more than £9,518 but less than £100,000 adjusted net income per year will be eligible. For families with two parents, both must be working to meet the criteria, unless one is receiving certain benefits such as carers allowance, incapacity benefit and severe disablement allowance. Single parents in receipt of specified benefits will also need to be working and meet the income requirements in order to be eligible for the working parent entitlement.

Parents who claim Disability Living Allowance or Personal Independence Payment for themselves or their child may be eligible for this entitlement, if they are working and meet the income requirement. More information is available at https://www.gov.uk/check-eligible-free-childcare-if-youre-working.

However, parents who are already receiving some additional forms of government support can receive 15 hours of funded early education, including childcare, for two year olds. This is separate from the new entitlement for working parents and is available to parents whose child is entitled to Disability Living Allowance. All parents regardless of employment status or income levels are eligible for the universal 15 hours for three and four year olds.


Written Question
Childcare
Tuesday 21st May 2024

Asked by: Janet Daby (Labour - Lewisham East)

Question to the Department for Education:

To ask the Secretary of State for Education, what steps she is taking to increase access to 15 hours of childcare support for (a) single and (b) disabled parent families.

Answered by David Johnston

Working parent entitlements are aimed at supporting parents to get back into work, or to work more hours if they wish to. This is available to both two parent families and single parent families who meet the eligibility criteria.

The department is expanding the free childcare offer from September 2025 to enable eligible working parents in England to access 30 hours of free childcare per week for 38 weeks per year from the term after their child turns 9 months old to when they start school.

Since April 2024, eligible working parents of two year olds have been able to access 15 hours of free childcare per week over 38 weeks of the year from the term after the child’s second birthday. Over 210,000 two year olds are now confirmed to have places for 15 hours a week of free childcare, as part of the largest ever expansion of childcare in England. Applications are now open for the September phase of the expansion, which will see the offer extended to eligible working parents of children aged from 9 months.

The income eligibility criteria are applied on a per parent basis, so working parents who individually earn more than £9,518 but less than £100,000 adjusted net income per year will be eligible. For families with two parents, both must be working to meet the criteria, unless one is receiving certain benefits such as carers allowance, incapacity benefit and severe disablement allowance. Single parents in receipt of specified benefits will also need to be working and meet the income requirements in order to be eligible for the working parent entitlement.

Parents who claim Disability Living Allowance or Personal Independence Payment for themselves or their child may be eligible for this entitlement, if they are working and meet the income requirement. More information is available at https://www.gov.uk/check-eligible-free-childcare-if-youre-working.

However, parents who are already receiving some additional forms of government support can receive 15 hours of funded early education, including childcare, for two year olds. This is separate from the new entitlement for working parents and is available to parents whose child is entitled to Disability Living Allowance. All parents regardless of employment status or income levels are eligible for the universal 15 hours for three and four year olds.


Written Question
Children: Maintenance
Friday 17th May 2024

Asked by: Peter Grant (Scottish National Party - Glenrothes)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many and what proportion of cases in which domestic abuse was disclosed were referred by the Child Maintenance Service to an Advanced Customer Support Senior Leader in (a) 2021, (b) 2022 and (c) 2023.

Answered by Paul Maynard

The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children. CMS therefore continues to evolve and make positive changes to the way we deliver our service and to support our case workers.

We have measures in place to ensure victims and survivors of domestic abuse can access and use our services safely.

Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.

The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023. Table 2 of the of the National tables provides the volume of applications and volume of those with an exemption due to domestic abuse for the period 2021-2023.

Quarter of Application

Application Fee Exemptions due to Domestic Abuse

Total Application Fee Exemptions

Percentage of Applications with an Exemption

[note 1]

Jan to Mar 2021

10,500

10,600

58%

Apr to Jun 2021

11,800

11,900

60%

Jul to Sep 2021

12,400

12,500

59%

Oct to Dec 2021

11,600

11,600

60%

Jan to Mar 2022

15,100

15,200

57%

Apr to Jun 2022

17,300

17,500

55%

Jul to Sep 2022

17,600

17,900

53%

Oct to Dec 2022

14,700

14,900

55%

Jan to Mar 2023

17,600

17,800

55%

Apr to Jun 2023

17,800

18,100

56%

Jul to Sep 2023

18,500

18,800

54%

Furthermore, in October 2023 the CMS introduced regulations to completely remove the application fee for all families, this came into force on the 26 February 2024.

We are also trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial will inform the future service we offer to survivors of domestic abuse.

CMS have procedures to prevent unwanted contact between parents and provide advice on bank accounts with a centralised sort code so their location cannot be traced. Additionally, CMS can act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents.

Further changes, The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023. On 8 May 2024, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents. The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published. To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk).

We support our case workers to deliver our service by ensuring they receive appropriate training and have access to signposting and support that could be utilised to assist survivors of domestic abuse.

Through extensive Stakeholder engagement CMS reviewed their domestic abuse training in 2021. Training was delivered to all case workers to ensure they are equipped to recognise coercive and controlling behaviour and appropriately signpost parents in vulnerable situations. All caseworkers have access to the District Provision Toolkit which contains the most up to date information for signposting to help and support for domestic abuse across England, Scotland, and Wales.

A Domestic Abuse Plan was developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger or calling the police on behalf of the parent if requested to do so. Additionally, the plan directs case workers to consider a referral to an Advanced Customer Support Senior Leader if a customer requires further support.

The number of ACSSL cases that have been referred by CMS colleagues, where the referral has been categorised as ‘domestic abuse’ are as follows:

2021

2022

2023*

ACSSL Referrals from CMS colleagues categorised as domestic abuse

3

3

1

It should be noted that disclosure of domestic abuse does not automatically require an Advanced Customer Support Senior Leader (ACSSL) to become involved in supporting a case. Additionally domestic abuse may be reported at any stage of case, we do not gather data on all cases therefore the information requested on the proportion of referrals is not held, however given ACSSL referrals are very low this is also likely to be very low.