Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many and what proportion of cases in which domestic abuse was disclosed were referred by the Child Maintenance Service to an Advanced Customer Support Senior Leader in (a) 2021, (b) 2022 and (c) 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children. CMS therefore continues to evolve and make positive changes to the way we deliver our service and to support our case workers.
We have measures in place to ensure victims and survivors of domestic abuse can access and use our services safely.
Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023. Table 2 of the of the National tables provides the volume of applications and volume of those with an exemption due to domestic abuse for the period 2021-2023.
Quarter of Application | Application Fee Exemptions due to Domestic Abuse | Total Application Fee Exemptions | Percentage of Applications with an Exemption |
[note 1] | |||
Jan to Mar 2021 | 10,500 | 10,600 | 58% |
Apr to Jun 2021 | 11,800 | 11,900 | 60% |
Jul to Sep 2021 | 12,400 | 12,500 | 59% |
Oct to Dec 2021 | 11,600 | 11,600 | 60% |
Jan to Mar 2022 | 15,100 | 15,200 | 57% |
Apr to Jun 2022 | 17,300 | 17,500 | 55% |
Jul to Sep 2022 | 17,600 | 17,900 | 53% |
Oct to Dec 2022 | 14,700 | 14,900 | 55% |
Jan to Mar 2023 | 17,600 | 17,800 | 55% |
Apr to Jun 2023 | 17,800 | 18,100 | 56% |
Jul to Sep 2023 | 18,500 | 18,800 | 54% |
Furthermore, in October 2023 the CMS introduced regulations to completely remove the application fee for all families, this came into force on the 26 February 2024.
We are also trialling the use of a single, named case worker team to help ensure victims of domestic abuse are appropriately supported. Evaluation of the trial will inform the future service we offer to survivors of domestic abuse.
CMS have procedures to prevent unwanted contact between parents and provide advice on bank accounts with a centralised sort code so their location cannot be traced. Additionally, CMS can act as an intermediary in Direct Pay cases to facilitate the exchange of bank details, which helps to ensure no personal information is shared between parents.
Further changes, The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023. On 8 May 2024, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents. The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published. To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk).
We support our case workers to deliver our service by ensuring they receive appropriate training and have access to signposting and support that could be utilised to assist survivors of domestic abuse.
Through extensive Stakeholder engagement CMS reviewed their domestic abuse training in 2021. Training was delivered to all case workers to ensure they are equipped to recognise coercive and controlling behaviour and appropriately signpost parents in vulnerable situations. All caseworkers have access to the District Provision Toolkit which contains the most up to date information for signposting to help and support for domestic abuse across England, Scotland, and Wales.
A Domestic Abuse Plan was developed which outlines key steps for caseworkers to follow to ensure victims of domestic abuse are supported. This includes advice on contacting the police if the parent is in immediate danger or calling the police on behalf of the parent if requested to do so. Additionally, the plan directs case workers to consider a referral to an Advanced Customer Support Senior Leader if a customer requires further support.
The number of ACSSL cases that have been referred by CMS colleagues, where the referral has been categorised as ‘domestic abuse’ are as follows:
| 2021 | 2022 | 2023* |
ACSSL Referrals from CMS colleagues categorised as domestic abuse | 3 | 3 | 1 |
It should be noted that disclosure of domestic abuse does not automatically require an Advanced Customer Support Senior Leader (ACSSL) to become involved in supporting a case. Additionally domestic abuse may be reported at any stage of case, we do not gather data on all cases therefore the information requested on the proportion of referrals is not held, however given ACSSL referrals are very low this is also likely to be very low.
Asked by: Ashley Dalton (Labour - West Lancashire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what his planned timetable is for laying secondary legislation to implement the Child Support Collection (Domestic Abuse) Act 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) operates 2 service types: Direct Pay and Collect and Pay. In Direct Pay cases, the CMS provides a maintenance calculation and issues a payment schedule, but the payments are arranged privately between the receiving parent and the paying parent. In Collect and Pay, the CMS collects the maintenance from the paying parent and transfers it to the receiving parent.
Since Direct Pay was introduced, the CMS has made several improvements to how the service operates. The importance of full and on-time maintenance payments is emphasised in all cases and the CMS will notify parents at the start of every case, and at each annual review, what to do if their arrangement breaks down.
The CMS also sends SMS messages to all receiving parents using the Direct Pay service to remind them to contact the CMS if their maintenance arrangement is not working. My Child Maintenance Case, which is a parent’s online service account with the CMS, also reminds parents to check their bank account for receipt of direct payments and encourages digital reporting of any missed payments.
If a Direct Pay arrangement breaks down, the case will be moved to Collect and Pay where the CMS collects the money from the paying parent and transfers it to the receiving parent. Further enforcement action can also be taken if parents continue to fail to pay.
Government takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children.
The CMS has procedures in place to ensure victims and survivors of domestic abuse can use its services safely. Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The CMS recognises that domestic abuse can take many forms including physical, emotional, or financial abuse, violent or threatening behaviour and coercive control and has procedures in place to ensure domestic abuse cases are handled appropriately.
For parents using the Direct Pay service, the CMS can act as an intermediary to facilitate the exchange of bank details to help ensure there is no unwanted contact between parents and can provide information on how to set up bank accounts with a centralised sort code, which reduces the risk of a parent’s location being traced. CMS caseworkers will also signpost, where needed, to suitable domestic abuse organisations, if domestic abuse is raised or suspected.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023, with statistics for the number of child maintenance cases moved from collect and pay to direct pay shown in ‘Table 4: Service Type Changes, Great Britain, October 2015 to December 2023’ of the National tables.
The information requested in relation to how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023, is not readily available and to provide it would incur disproportionate cost.
The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. We announced a consultation early 2024 to seek views on how the CMS collects and transfers maintenance.
On 8 May, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023 receiving Royal Assent. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents.
The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published.
To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk)
Asked by: Ashley Dalton (Labour - West Lancashire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) operates 2 service types: Direct Pay and Collect and Pay. In Direct Pay cases, the CMS provides a maintenance calculation and issues a payment schedule, but the payments are arranged privately between the receiving parent and the paying parent. In Collect and Pay, the CMS collects the maintenance from the paying parent and transfers it to the receiving parent.
Since Direct Pay was introduced, the CMS has made several improvements to how the service operates. The importance of full and on-time maintenance payments is emphasised in all cases and the CMS will notify parents at the start of every case, and at each annual review, what to do if their arrangement breaks down.
The CMS also sends SMS messages to all receiving parents using the Direct Pay service to remind them to contact the CMS if their maintenance arrangement is not working. My Child Maintenance Case, which is a parent’s online service account with the CMS, also reminds parents to check their bank account for receipt of direct payments and encourages digital reporting of any missed payments.
If a Direct Pay arrangement breaks down, the case will be moved to Collect and Pay where the CMS collects the money from the paying parent and transfers it to the receiving parent. Further enforcement action can also be taken if parents continue to fail to pay.
Government takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children.
The CMS has procedures in place to ensure victims and survivors of domestic abuse can use its services safely. Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The CMS recognises that domestic abuse can take many forms including physical, emotional, or financial abuse, violent or threatening behaviour and coercive control and has procedures in place to ensure domestic abuse cases are handled appropriately.
For parents using the Direct Pay service, the CMS can act as an intermediary to facilitate the exchange of bank details to help ensure there is no unwanted contact between parents and can provide information on how to set up bank accounts with a centralised sort code, which reduces the risk of a parent’s location being traced. CMS caseworkers will also signpost, where needed, to suitable domestic abuse organisations, if domestic abuse is raised or suspected.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023, with statistics for the number of child maintenance cases moved from collect and pay to direct pay shown in ‘Table 4: Service Type Changes, Great Britain, October 2015 to December 2023’ of the National tables.
The information requested in relation to how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023, is not readily available and to provide it would incur disproportionate cost.
The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. We announced a consultation early 2024 to seek views on how the CMS collects and transfers maintenance.
On 8 May, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023 receiving Royal Assent. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents.
The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published.
To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk)
Asked by: Ashley Dalton (Labour - West Lancashire)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many child maintenance cases were moved from collect and pay to direct pay in (a) 2022 and (b) 2023.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Child Maintenance Service (CMS) operates 2 service types: Direct Pay and Collect and Pay. In Direct Pay cases, the CMS provides a maintenance calculation and issues a payment schedule, but the payments are arranged privately between the receiving parent and the paying parent. In Collect and Pay, the CMS collects the maintenance from the paying parent and transfers it to the receiving parent.
Since Direct Pay was introduced, the CMS has made several improvements to how the service operates. The importance of full and on-time maintenance payments is emphasised in all cases and the CMS will notify parents at the start of every case, and at each annual review, what to do if their arrangement breaks down.
The CMS also sends SMS messages to all receiving parents using the Direct Pay service to remind them to contact the CMS if their maintenance arrangement is not working. My Child Maintenance Case, which is a parent’s online service account with the CMS, also reminds parents to check their bank account for receipt of direct payments and encourages digital reporting of any missed payments.
If a Direct Pay arrangement breaks down, the case will be moved to Collect and Pay where the CMS collects the money from the paying parent and transfers it to the receiving parent. Further enforcement action can also be taken if parents continue to fail to pay.
Government takes the issue of domestic abuse extremely seriously and recognises that domestic abuse often continues and can worsen after separation, which can have detrimental impacts on the welfare of children.
The CMS has procedures in place to ensure victims and survivors of domestic abuse can use its services safely. Of 29,000 new applications to the CMS in the quarter ending December 2023, 56% of applications were exempt from the application fee, largely on the grounds of domestic abuse.
The CMS recognises that domestic abuse can take many forms including physical, emotional, or financial abuse, violent or threatening behaviour and coercive control and has procedures in place to ensure domestic abuse cases are handled appropriately.
For parents using the Direct Pay service, the CMS can act as an intermediary to facilitate the exchange of bank details to help ensure there is no unwanted contact between parents and can provide information on how to set up bank accounts with a centralised sort code, which reduces the risk of a parent’s location being traced. CMS caseworkers will also signpost, where needed, to suitable domestic abuse organisations, if domestic abuse is raised or suspected.
The Department publishes quarterly statistics for the CMS. Latest statistics are available up to December 2023, with statistics for the number of child maintenance cases moved from collect and pay to direct pay shown in ‘Table 4: Service Type Changes, Great Britain, October 2015 to December 2023’ of the National tables.
The information requested in relation to how many child maintenance cases were moved from collect and pay to direct pay where the child maintenance service was aware of domestic abuse in (a) 2022 and (b) 2023, is not readily available and to provide it would incur disproportionate cost.
The Child Support Collection (Domestic Abuse) Act 2023 received Royal Assent on 28 June 2023 following a Private Members Bill that had full Government support. We announced a consultation early 2024 to seek views on how the CMS collects and transfers maintenance.
On 8 May, the Department published a public consultation, Improving the Collection and Transfer of Payments, which follows the Child Support Collection (Domestic Abuse) Act 2023 receiving Royal Assent. The consultation proposes to remove the Direct Pay service completely, which will go further than the measures set out in the Act and provide the same level of protection for all parents.
The consultation closes 31st July 2024. The Government will then carefully consider the feedback and a response will be published.
To find out more information go to: Child Maintenance: Improving the collection and transfer of payments - GOV.UK (www.gov.uk)
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps his Department is taking to help support victims of domestic abuse who are unable to pay their bills due to sharing a joint bank account with an abuse perpetrator.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
The Government is committed to ensuring that all victims of domestic abuse receive the support they need, when they need it. We also know that abuse can often leave victims economically dependent on abusers, creating financial insecurity that makes it harder for them to access safety. The Government is determined to tackle this form of abuse which is why for the first time in history, economic abuse is now recognised in law as part of the statutory definition of domestic abuse, included in the Domestic Abuse Act 2021 (the Act). In the Domestic Abuse (DA) Plan, we have doubled funding to a minimum of £200,000 to further support improving the response to economic abuse.
The DA Plan also highlights the importance of financial institutions signing up to UK Finance's Financial Abuse Code to support customers who are victims of economic abuse and encourages more institutions to do so. The Code sets out how participating banks and building societies should support customers who are victims of economic abuse, aims to increase awareness and provide understanding of what financial and economic abuse looks like and ensure consistency in the support available to help customers to understand and regain control of their finances.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps his Department has taken to safeguard domestic abuse victims against financial abuse in the event that they have a joint bank account with a perpetrator.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
The Government is committed to ensuring that all victims of domestic abuse receive the support they need, when they need it. We also know that abuse can often leave victims economically dependent on abusers, creating financial insecurity that makes it harder for them to access safety. The Government is determined to tackle this form of abuse which is why for the first time in history, economic abuse is now recognised in law as part of the statutory definition of domestic abuse, included in the Domestic Abuse Act 2021 (the Act). In the Domestic Abuse (DA) Plan, we have doubled funding to a minimum of £200,000 to further support improving the response to economic abuse.
The DA Plan also highlights the importance of financial institutions signing up to UK Finance's Financial Abuse Code to support customers who are victims of economic abuse and encourages more institutions to do so. The Code sets out how participating banks and building societies should support customers who are victims of economic abuse, aims to increase awareness and provide understanding of what financial and economic abuse looks like and ensure consistency in the support available to help customers to understand and regain control of their finances.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what recent discussions she has had with representatives of local authorities on tackling financial abuse by perpetrators of domestic abuse.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
We know that many victims of domestic abuse suffer from economic abuse and that this can be part of a pattern of controlling or coercive behaviour. Economic abuse can make the individual economically dependent on the abuser, and/or create economic instability, limiting the victims’ options to escape and access safety.
The draft updated Controlling or Coercive Behaviour Guidance, published April 2022, recognises the role of economic abuse within a pattern of controlling and coercive behaviour and has a dedicated section on economic abuse including examples of economic abuse, information on how to respond, guidance from the Financial Conduct Authority and signposting to relevant supporting services such as Surviving Economic Abuse.
The Domestic Abuse (DA) Statutory Guidance, published in July 2022, also covers economic abuse, and provides support to professionals on how to safeguard and support victims of domestic abuse. The DA Statutory Guidance is aimed at statutory and non-statutory bodies working with victims and perpetrators, including local authorities. Both pieces of guidance were subject to public consultations which were aimed at local authorities, among others, with local authority representatives also attending focus groups on the DA Statutory Guidance.
Asked by: John McNally (Scottish National Party - Falkirk)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what steps he plans to take to ensure that victims of financial abuse are not (a) disallowed from mortgages, (b) given poor credit ratings and (c) negatively impacted in other ways by the finance industry.
Answered by John Glen - Paymaster General and Minister for the Cabinet Office
The Government is strongly committed to tackle financial exclusion and discrimination and aims for everyone, whatever their background or income, to be able to access useful and affordable financial products and services. The Government works closely together with regulators, the financial services industry and other stakeholders, to ensure that all consumers of financial services are appropriately protected.
Industry-agreed principles, rather than government policy, determine what and how information is shared between organisations and Credit Reference Agencies (CRAs). CRAs then hold this information on individuals’ credit files and use it to create a credit score.
Consumers can add a Notice (of up to 200 words) to their credit file explaining any circumstances, such as being a victim of financial abuse, that may impact decisions made about their applications for credit, including mortgages. Lenders should take the content of this Notice into account alongside the other information on the credit file. In addition, the Financial Conduct Authority (FCA) is currently undertaking a Credit Information Market Study which is assessing how the sector is working now and how it may develop in the future. The FCA will publish an interim report in summer 2022.
The FCA is also currently developing a new Consumer Duty, which would require firms to place more emphasis on the needs of all customers, including those who are vulnerable or at risk of being financially excluded. The FCA is required to publish its final rules before the end of July.
Prior to this, in February 2021, the FCA also published its finalised guidance for firms on the fair treatment of vulnerable customers, setting out a number of best practices (https://www.fca.org.uk/publications/finalised-guidance/guidance-firms-fair-treatment-vulnerable-customers).
This applies to all firms where the FCA Principles for Business apply, regardless of sector and in respect of the supply of products or services to retail customers.
Asked by: Carolyn Harris (Labour - Swansea East)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps her Department is taking to help support victims of domestic abuse who are unable to pay their utility bills due to the perpetrator emptying a joint bank account.
Answered by Victoria Atkins - Secretary of State for Health and Social Care
All forms of domestic abuse are unacceptable, and no one should have to suffer financially at the hands of their perpetrator.
The landmark Domestic Abuse Act became law in April 2021, and created for the first-time a general purpose legal definition of domestic abuse which incorporates a range of abuses beyond physical violence, including economic abuse. This recognition will improve understanding among frontline professionals, law enforcement officers and prosecutors so that victims can be better supported.
The Home Office supports and funds organisations that raise awareness of economic abuse and support victims. This includes providing £567k of funding between 2018-2022 to the charity Surviving Economic Abuse, which provides emotional and practical support targeted at victims of economic abuse.
In recognition of the role that financial services have to play in responding to domestic abuse, in 2018 UK Finance and the Building Societies Association introduced a Financial Abuse Code of Practice. The voluntary Code of Practice sets out how participating banks and building societies should support customers who are victims of domestic and financial or economic abuse. We are building on this by working to encourage banks and the wider financial services sector to improve the support provided to victims of domestic abuse accessing their services; help victims move forward to escape debt, joint accounts, and mortgages.
We will continue to work alongside financial institutions and frontline agencies to raise awareness and improve support for victims of economic abuse.
Asked by: Carolyn Harris (Labour - Swansea East)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what provisions are in place to help victims of domestic abuse transfer funds from a joint bank account held with a perpetrator to their own personal bank account.
Answered by Victoria Atkins - Secretary of State for Health and Social Care
All forms of domestic abuse are unacceptable, and no one should have to suffer financially at the hands of their perpetrator.
The landmark Domestic Abuse Act became law in April 2021, and created for the first-time a general purpose legal definition of domestic abuse which incorporates a range of abuses beyond physical violence, including economic abuse. This recognition will improve understanding among frontline professionals, law enforcement officers and prosecutors so that victims can be better supported.
The Home Office supports and funds organisations that raise awareness of economic abuse and support victims. This includes providing £567k of funding between 2018-2022 to the charity Surviving Economic Abuse, which provides emotional and practical support targeted at victims of economic abuse.
In recognition of the role that financial services have to play in responding to domestic abuse, in 2018 UK Finance and the Building Societies Association introduced a Financial Abuse Code of Practice. The voluntary Code of Practice sets out how participating banks and building societies should support customers who are victims of domestic and financial or economic abuse. We are building on this by working to encourage banks and the wider financial services sector to improve the support provided to victims of domestic abuse accessing their services; help victims move forward to escape debt, joint accounts, and mortgages.
We will continue to work alongside financial institutions and frontline agencies to raise awareness and improve support for victims of economic abuse.