Mentions:
1: Lord Goddard of Stockport (LD - Life peer) They will give a better service and will be integrated with other services. - Speech Link
2: Lord Campbell-Savours (Lab - Life peer) private sector operations has to be service, but compromised by profit. - Speech Link
3: Lord Davies of Gower (Con - Life peer) However, I will say that Transport for Wales last year was reported to have the worst customer satisfaction - Speech Link
Mentions:
1: Johnny Mercer (Con - Plymouth, Moor View) Veterans in employment within six months of leaving service is at an all-time high—89%—and our recently - Speech Link
2: Johnny Mercer (Con - Plymouth, Moor View) Veterans can be incredibly proud of their service. - Speech Link
3: Chi Onwurah (Lab - Newcastle upon Tyne Central) should be a win, win, win: the British public get better services, businesses get a good and reliable customer - Speech Link
4: Kirsty Blackman (SNP - Aberdeen North) Last year, the UK Government promised to relocate hundreds of civil service posts to the north-east of - Speech Link
5: Johnny Mercer (Con - Plymouth, Moor View) Veterans’ services, and ensuring that these people are looked after because of their service, should - Speech Link
Mentions:
1: Justin Madders (Lab - Ellesmere Port and Neston) gambling companies, and there are a litany of tales about frozen accounts, withheld funds and appalling customer - Speech Link
2: Patricia Gibson (SNP - North Ayrshire and Arran) of spectacular failures in regulation, which allowed a gambling product to masquerade as a financial service - Speech Link
3: Patricia Gibson (SNP - North Ayrshire and Arran) There should never be any dubiety that the customer has to work through; it should be clear and front-facing.I - Speech Link
Mentions:
1: Mark Garnier (Con - Wyre Forest) Expertise in trade finance, investment, insurance, currency trading and the wider associated legal service - Speech Link
2: Mark Garnier (Con - Wyre Forest) Ultimately, we want it to be sponsored and funded entirely privately, unless the UK Government are a customer - Speech Link
Mentions:
1: Jim Shannon (DUP - Strangford) least, a hub that is accessible throughout the day and in the evening must be the minimum standard of service - Speech Link
2: Bim Afolami (Con - Hitchin and Harpenden) a few minutes, I will address her specific points directly.It is important that hubs provide a good service - Speech Link
Mentions:
1: Lord Moynihan (Con - Excepted Hereditary) The noble Lord, Lord Bruce, did not quite do himself a service by saying that he was there at the start - Speech Link
2: Baroness Jones of Moulsecoomb (Green - Life peer) processes for the extraction, transportation and delivery of oil and gas in usable form to its final customer - Speech Link
Mentions:
1: Kenny MacAskill (Alba - East Lothian) During 2023, the disability charity Scope received 7,422 referrals to its disability energy support service - Speech Link
2: Amanda Solloway (Con - Derby North) However, this is an ongoing issue, and it is also important that suppliers provide quality customer service - Speech Link
Mentions:
1: Christina Rees (LAB - Neath) There is also no clarity on who is responsible for any policy failure at a civil service or a ministerial - Speech Link
2: Marion Fellows (SNP - Motherwell and Wishaw) The carer support payment has been developed to deliver an improved service, designed with carer and - Speech Link
3: Stephen Timms (Lab - East Ham) Paragraph 20 says:“The VEP Service receives the same information Universal Credit…receives from HMRC… - Speech Link
4: Mims Davies (Con - Mid Sussex) We have improved customer communications to remind them of the importance of telling us about any earnings - Speech Link
5: Mims Davies (Con - Mid Sussex) There is now an easy-to-use online claims service for carer’s allowance. - Speech Link
Mentions:
1: Lord Harlech (Con - Excepted Hereditary) Currently, it applies only to those purposes essential to provide the service requested by the user. - Speech Link
2: None , or(ii) does so with a view to providing information to a claims management service, and(c) the purpose - Speech Link
3: Lord Harlech (Con - Excepted Hereditary) Amendment 211 seeks to confirm that a provider of a public electronic communications service or network - Speech Link
4: Viscount Camrose (Con - Excepted Hereditary) However, the rule does not apply if a customer has opted out of receiving direct marketing material.The - Speech Link
5: Viscount Younger of Leckie (Con - Excepted Hereditary) appointee is a person who may be appointed by the Secretary of State to act on behalf of the benefit customer - Speech Link
Mentions:
1: Baroness Blackwood of North Oxford (Con - Life peer) The service has supported more than 90,000 patients since its launch at the end of 2020 and is scaling - Speech Link
2: Lord Hunt of Kings Heath (Lab - Life peer) Bullying, problems of recruitment, retention and morale—these are everywhere in our health service. - Speech Link
3: Baroness Pitkeathley (Lab - Life peer) They are the best-value service any nation could want. Yet what do we hear? - Speech Link
4: Lord Mawson (XB - Life peer) its lack of attention to detail, its management systems and its culture, which had forgotten who the customer - Speech Link
5: Lord Hacking (Lab - Excepted Hereditary) I was only 10 years old in 1948 when the National Health Service was introduced. - Speech Link