Asked by: Julian Smith (Conservative - Skipton and Ripon)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, a) what steps the Government is taking to reduce delays within the civil justice system, and b) whether he has considered the use of mediation as a potential solution.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
The Government is committed to improving performance of, and to reducing demands on, the civil courts. We have put in place measures such as the introduction of digital systems through the HMCTS Reform Programme to drive performance improvements and are focused on increasing capacity through more judicial recruitment.
The quarterly period covering July to September 2025, showed that the median time taken for small claims to go from issue to trial was 39 weeks, 5.9 weeks faster than the same period in 2024. For fast, intermediate and multi-track claims, it was 60 weeks, 5.1 weeks faster than a year earlier. This shows a positive trend regarding timeliness. Published statistics can be found in table 1_5 of the main tables here: Civil justice statistics quarterly: July to September 2025 - GOV.UK.
We recognise the benefits of mediation in resolving disputes swiftly. Mandatory mediation for small money claims below £10,000 is now integrated into the county court process, saving time and costs. A formal evaluation will be published in the summer of this year, and findings will inform decisions on further expansions of mandatory mediation.
Asked by: Freddie van Mierlo (Liberal Democrat - Henley and Thame)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what assessment he has made of (a) trends in the level of Strategic Lawsuits Against Public Participation and (b) the potential impact of those lawsuits on public-interest advocacy and journalism.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
Due to the covert nature of Strategic Litigation Against Public Participation (SLAPPs) cases, with many threats occurring before cases reach the courts, it is difficult to know precise figures. On the available qualitative evidence we recognise that such tactics continue to be used to intimidate and silence journalists and others acting in the public interest. By curtailing free speech, SLAPPs cause a chilling effect on public interest journalism and pose a threat to both our legal system and our democracy. We are considering all options for reform to address this issue.
Asked by: Martin Wrigley (Liberal Democrat - Newton Abbot)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what assessment he has made of the effectiveness of the complaints system through the Legal Ombudsman in cases where large numbers of consumers are affected by the collapse of a single legal firm.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
The Office for Legal Complaints (OLC) is the independent body responsible for administering the Legal Ombudsman (LeO) scheme. The Legal Services Board (LSB), as the oversight regulator, has statutory duties to monitor the OLC.
The collapse of a law firm does not prevent complaints being investigated by the LeO or any remedies it might direct from being recovered. Although the LeO requires each affected consumer to raise a complaint about the law firm, it has procedures that can be put in place to manage situations where a large number of consumers may be affected. These include the ability to prioritise cases where it is appropriate to do so and to work with other bodies, such as the Solicitors Regulation Authority, to ensure consumers are supported and appropriately signposted.
While the OLC and LeO remain independent in their decision-making, the Ministry of Justice provides additional oversight and accountability to ensure they operate effectively and in the public interest. For monitoring purposes, the OLC reports regularly to both the LSB and the Ministry of Justice on performance, including information on demand, backlogs and timeliness.
The Department has not undertaken a specific assessment of LeO’s complaints system in cases involving the collapse of a single legal firm affecting large numbers of consumers. However, the Government recognises that the LeO has faced wider operational pressures in recent years and continues to monitor the performance and resilience of the complaints system by engaging the LSB and the OLC Board through existing oversight arrangements.
Asked by: Al Pinkerton (Liberal Democrat - Surrey Heath)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what recent assessment his Department has made of the potential impact of legal services exports on economic growth.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
The UK legal sector is a national asset and an engine of economic growth. As highlighted in the Government’s Modern Industrial Strategy, in 2024 alone, the UK legal sector contributed £42.6 billion to the economy and posted a trade surplus of £7.4 billion. The UK is the largest legal services market in Europe and is second only to the US globally. English law is vital to global trade and investment and governs 40% of cross-border business transactions, £11.5 billion in mediation cases and £80 billion in insurance contracts annually. The Ministry of Justice is committed to supporting the sector’s growth and to maintaining the UK’s position at the forefront of global legal services.
As a catalyst for economic growth, legal services play an important role in the UK’s growth agenda. The Ministry of Justice works to support UK legal services across the globe, including in the European Union. My Department is working closely across government, with our EU counterparts and with the legal sector, to support the implementation of the UK–EU Trade and Cooperation Agreement. The Agreement includes a specific provision on legal services that entitles UK lawyers to practise home and international law across the EU without further qualification. This is helping to maintain the UK’s strong cross-border legal capability and ensuring continued access to European markets.
To maintain the UK’s position at the forefront of global legal services, as part of the Government’s Modern Industrial Strategy, the Ministry of Justice has designed bespoke interventions to support growth across key areas of the sector. They focus on enhancing our court system and the attractiveness of the jurisdiction, supporting lawtech growth, demonstrating our commitment to the Rule of Law and maintaining the strength of English and Welsh law. As a major step in delivering our commitments, the Deputy Prime Minister launched the English Law Promotion Panel on 8 December 2025. Bringing together academics, and key legal, business and marketing experts, the Panel will focus on how to reinforce English and Welsh law’s status as a leading choice for international business. My Department also leads the GREAT legal services campaign, a long-standing initiative showcasing the strengths of English and Welsh law, promoting the UK as a leading hub for international dispute resolution and facilitating international engagement with overseas partners. I have joined GREAT trade missions including visits to Toronto in November 2025 and Chicago in April 2025 to personally champion UK legal services to a global audience.
Asked by: Al Pinkerton (Liberal Democrat - Surrey Heath)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps his Department is taking to promote UK legal services within the European Union.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
The UK legal sector is a national asset and an engine of economic growth. As highlighted in the Government’s Modern Industrial Strategy, in 2024 alone, the UK legal sector contributed £42.6 billion to the economy and posted a trade surplus of £7.4 billion. The UK is the largest legal services market in Europe and is second only to the US globally. English law is vital to global trade and investment and governs 40% of cross-border business transactions, £11.5 billion in mediation cases and £80 billion in insurance contracts annually. The Ministry of Justice is committed to supporting the sector’s growth and to maintaining the UK’s position at the forefront of global legal services.
As a catalyst for economic growth, legal services play an important role in the UK’s growth agenda. The Ministry of Justice works to support UK legal services across the globe, including in the European Union. My Department is working closely across government, with our EU counterparts and with the legal sector, to support the implementation of the UK–EU Trade and Cooperation Agreement. The Agreement includes a specific provision on legal services that entitles UK lawyers to practise home and international law across the EU without further qualification. This is helping to maintain the UK’s strong cross-border legal capability and ensuring continued access to European markets.
To maintain the UK’s position at the forefront of global legal services, as part of the Government’s Modern Industrial Strategy, the Ministry of Justice has designed bespoke interventions to support growth across key areas of the sector. They focus on enhancing our court system and the attractiveness of the jurisdiction, supporting lawtech growth, demonstrating our commitment to the Rule of Law and maintaining the strength of English and Welsh law. As a major step in delivering our commitments, the Deputy Prime Minister launched the English Law Promotion Panel on 8 December 2025. Bringing together academics, and key legal, business and marketing experts, the Panel will focus on how to reinforce English and Welsh law’s status as a leading choice for international business. My Department also leads the GREAT legal services campaign, a long-standing initiative showcasing the strengths of English and Welsh law, promoting the UK as a leading hub for international dispute resolution and facilitating international engagement with overseas partners. I have joined GREAT trade missions including visits to Toronto in November 2025 and Chicago in April 2025 to personally champion UK legal services to a global audience.
Asked by: Al Pinkerton (Liberal Democrat - Surrey Heath)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps his Department is taking to support the growth of the legal services sector.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
The UK legal sector is a national asset and an engine of economic growth. As highlighted in the Government’s Modern Industrial Strategy, in 2024 alone, the UK legal sector contributed £42.6 billion to the economy and posted a trade surplus of £7.4 billion. The UK is the largest legal services market in Europe and is second only to the US globally. English law is vital to global trade and investment and governs 40% of cross-border business transactions, £11.5 billion in mediation cases and £80 billion in insurance contracts annually. The Ministry of Justice is committed to supporting the sector’s growth and to maintaining the UK’s position at the forefront of global legal services.
As a catalyst for economic growth, legal services play an important role in the UK’s growth agenda. The Ministry of Justice works to support UK legal services across the globe, including in the European Union. My Department is working closely across government, with our EU counterparts and with the legal sector, to support the implementation of the UK–EU Trade and Cooperation Agreement. The Agreement includes a specific provision on legal services that entitles UK lawyers to practise home and international law across the EU without further qualification. This is helping to maintain the UK’s strong cross-border legal capability and ensuring continued access to European markets.
To maintain the UK’s position at the forefront of global legal services, as part of the Government’s Modern Industrial Strategy, the Ministry of Justice has designed bespoke interventions to support growth across key areas of the sector. They focus on enhancing our court system and the attractiveness of the jurisdiction, supporting lawtech growth, demonstrating our commitment to the Rule of Law and maintaining the strength of English and Welsh law. As a major step in delivering our commitments, the Deputy Prime Minister launched the English Law Promotion Panel on 8 December 2025. Bringing together academics, and key legal, business and marketing experts, the Panel will focus on how to reinforce English and Welsh law’s status as a leading choice for international business. My Department also leads the GREAT legal services campaign, a long-standing initiative showcasing the strengths of English and Welsh law, promoting the UK as a leading hub for international dispute resolution and facilitating international engagement with overseas partners. I have joined GREAT trade missions including visits to Toronto in November 2025 and Chicago in April 2025 to personally champion UK legal services to a global audience.
Asked by: James McMurdock (Independent - South Basildon and East Thurrock)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, pursuant to the Answer of 23 December 2025 to Question 100768, whether AI-generated transcripts will have the same evidential status as human-produced transcripts for the purposes of a) appeals and b) judicial review.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HMCTS recognises the significant potential for AI transcription to drive greater efficiency and opportunities for expanding open justice across the courts and tribunals. As such, HMCTS is piloting how automated transcription (using AI) could assist judges in preparing and writing decisions in the Immigration and Asylum Chamber. This work is one of 15 AI Exemplar projects across government.
In line with HMCTS Responsible AI principles, any work to scale the provision of AI-generated transcripts across the courts and tribunals would need to ensure appropriate human manual review processes and define the evidential status of AI-generated transcripts. In other words, AI transcripts are reviewed by humans to ensure fairness and accuracy.
Asked by: Martin Wrigley (Liberal Democrat - Newton Abbot)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, when he plans to bring forward legislative proposals relating to the use of judge-only trials for certain criminal offences.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
We intend to introduce legislation to deliver structural reforms to the criminal courts, announced by the Deputy Prime Minister on 2 December 2025 in response to Part 1 of Sir Brian Leveson’s Independent Review, as soon as parliamentary time allows.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, what steps his Department is taking to improve (a) customer service, (b) accessibility and (c) the ability of users to speak to a human operator in its court telephone system.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts and Tribunals Service (HMCTS) is taking steps to improve the service it provides Court and Tribunal users, for example, through the delivery of the Service Improvement Framework which focuses on written communications, telephone call handling, complaint handling and public facing information. This will be in place from April 2026.
HMCTS has developed an Accessibility Strategy following a Government Internal Audit Agency recommendation in September 2024 and is building an action plan to support delivery of the strategy.
HMCTS’ new digital services are designed and built to be simple, accessible, and easy to use. HMCTS has a digital support service to help those who are digitally excluded (based on access, skills or confidence) to complete digital forms. HMCTS digital services are required to comply with The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018, under the Equality Act 2018. Our digital services are tested against the Web Content Accessibility Guidelines 2.2 AA Standard to make sure they comply with the regulations.
To improve call handling within HMCTS, some services, including Crime Magistrates, Civil and Family, have migrated call handling from local Courts into National Service centres. This change was made in recognition that a more efficient and consistent service can be delivered through modern technology and centrally managed, dedicated contact centre teams.
Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, how many people have been employed to answer phone enquiries for the High Court in each of the last 5 years.
Answered by Sarah Sackman - Minister of State (Ministry of Justice)
HM Courts & Tribunals Service (HMCTS) HR does not hold information relating to people employed to answer phone enquiries for the High Court. This is because answering telephone enquiries is a responsibility spanning multiple different role profiles.
No HMCTS role has the sole responsibility of answering telephone enquiries in its entirety, and so the word “telephone” or “phone” does not feature in any job titles.