Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answers by Viscount Camrose on 3 April (HL6992) and 25 April (HL7108), what assessment they have made of whether the battery powered handsets which only last for a short time will be adequate for all but the briefest power cut and for those off the electricity grid.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answer by Viscount Camrose on 3 April (HL6992), what assessment they have made of whether BT has adequately consulted the residents affected, particularly the vulnerable such as those who are (1) over 70, (2) disabled, (3) in remote rural areas, and (4) digitally excluded.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answers by Viscount Camrose on 3 April (HL6992) and 25 April (HL7109), what assessment they have made of whether there will be universal access to emergency services following deinstallation of copper wire connection.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answer by Viscount Camrose on 5 April (HL6988), whether residents without broadband will have to have a router installed and pay to be supplied with a broadband service.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answer by Viscount Camrose on 5 April (HL6988), whether all makes of wrist-worn personal alarms will operate over WiFi.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answers by Viscount Camrose on 3 April (HL6992) and 25 April (HL7109), what assessment they have made of whether having a battery powered handset provided by BT in case of power cuts with a mobile sim card inside will be sufficient if there is no mobile signal.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government what assessment they have made of the factors contributing to the decline in life sciences foreign direct investment to the UK between 2021 and 2022 and of the associated fall from second to ninth of 18 comparator countries for inward life sciences direct investment since 2021.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
The Government is committed to making the UK an attractive place for investment in Life Sciences. Recent changes to R&D tax relief and to capital allowances announced in the Spring budget have significantly improved the UK offer to foreign direct investment (FDI). FDI data – including both the Life Sciences Competitiveness Indicators and the inward investment results from the Department for Business and Trade – can display large year-on-year variations that are not representative of broader trends. Between 2012 and 2022 inward investment into the sector increased by 193%.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government what assessment they have made of the link between the increase in rebate rates in the Voluntary Scheme for Branded Medicines Pricing and Access and the decline in life sciences foreign direct investment to the UK from £1.9 billion in 2021 to £1 billion in 2022.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
No direct assessment has been made. However, payment rates in the 2019 VPAS have been below those forecast when the scheme was agreed with industry. The Government remains firmly committed to negotiating a mutually beneficial scheme that supports better patient outcomes, a strong UK life sciences industry, and the sustainability of NHS spend on branded medicines.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government what assessment they have made of the link between (1) their ability to deliver the Life Sciences Vision, including the ambitions to grow the life sciences sector, and (2) the rebates imposed on companies through the Voluntary Scheme for Branded Medicines Pricing and Access.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
The Department for Science, Innovation and Technology (DSIT) work closely with stakeholders across the sector to ensure we deliver the Life Sciences Vision. Supporting the life sciences industry and future innovation is an objective of the voluntary scheme for branded medicines pricing and access (VPAS), and DSIT is working with DHSC to understand how VPAS has impacted investment and innovation in the UK. The Government has considered in broad terms the link between volume-based rebate payments and various kinds of investment in our Impact Assessment of updates to the Statutory Scheme for branded medicines pricing, which operates alongside VPAS.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answers by Viscount Camrose on 5 April (HL6987, HL6988, HL6989 and HL6990), what communications BT customers will receive during the migration to Digital Voice; how the installation process and equipment will be deployed; and whether there will be planned engineer visits for customers that either do not have any technical experience to install equipment or are unable to.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
In April, BT announced the expansion of its trials of Digital Voice with a small group of customers, extending beyond its pilot schemes in Salisbury in the South West, and Mildenhall in Suffolk. This expansion group will be made up of lower usage landline customers who already have a full fibre broadband connection. These customers will be contacted four weeks in advance to help ensure they’re ready to migrate to Digital Voice. This will be followed by further communication ahead of their switchover date. These will be sent out via letter, postcards and text messages and will include all of the information they need to make the switch, including how to set up their phone on the day of the switch. For most customers, the switch will consist of simply connecting a handset to a router rather than the phone socket on the wall.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, Department of Health and Social Care, Independent Age, Rural Services Network, Silver Voices and Which?. BT have also invited other organisations to attend meetings on an ad hoc basis.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently speaks to the Local Government Association about Digital Voice.
In the pilot areas of Salisbury and Mildenhall, Communication Providers have cultivated working relationships with Wiltshire and Suffolk Councils to support the migration and related engagement activity. Communication Providers will replicate this approach when the time comes to migrate customers on a regional basis, working closely with other local authorities across the country to ensure the regional migration is as effective as possible.