Post Office (Horizon System) Compensation Bill

Alan Mak Excerpts

2nd reading
Tuesday 19th December 2023 Commons Chamber

[The Parliamentary Under-Secretary of State for Business and Trade (Kevin Hollinrake)]

I beg to move, That the Bill be now read a Second time.

The Post Office Horizon scandal, which began over 20 years ago, and the impacts of which are still felt today, is rightly described as one of the biggest miscarriages of justice in our history. The House will be aware that during the late 1990s the Post Office began installing Horizon accounting software, but faults in the software led to shortfalls in branches’ accounts. The Post Office demanded that postmasters cover the shortfalls and, in many cases, wrongfully prosecuted them for false accounting or theft. Attempts to protest their innocence fell on deaf ears, and decent, honest and hard-working postmasters who served at the heart of our communities were subject to a range of abject harms.

Take the case of Alan Bates, who is one of a number of heroes in this tale. As many Members will know, Mr Bates is due to be immortalised on our screens on 1 January in the ITV series “Mr Bates vs The Post Office”, which will make compelling viewing for many of us. He is an innocent man who, alongside his partner Suzanne, invested £100,000 of life savings to start a new life and run the post office branch in Craig-y-Don, on the north Wales coast. When shortfalls began to emerge, Mr Bates was accused by the Post Office of mismanagement and ordered to repay the difference immediately. He protested his innocence and identified some of the supposed shortfall as the result of an overnight software update. The Post Office continued to pursue payment, meanwhile refusing Mr Bates the IT access necessary to interrogate his own branch accounts. His postmaster’s contract was subsequently terminated, with Mr Bates losing his likelihood, savings and reputation in his community in the process.

Suspecting that other postmasters may have suffered because of Horizon issues, Mr Bates launched his campaign website. Ultimately—15 years later—he gathered enough evidence to successfully take the Post Office to court and expose the scandal.

[Alan Mak (Havant) (Con)]

Like Mr Bates, my constituents Mr and Mrs Simpson ran a village shop and post office that suffered from the faulty software. They have campaigned for compensation through the Justice For Subpostmasters Alliance, and Mr Simpson himself gave evidence at the public inquiry. Will the Minister join me in paying tribute to my constituents and their colleagues? Without their determination and courage, we would not be where we are today, delivering this Bill to support those victims.

Rural Postal Services: Sustainability

Alan Mak Excerpts

Wednesday 25th October 2023 Westminster Hall

[Jamie Stone (Caithness, Sutherland and Easter Ross) (LD)]

I beg to move,

That this House has considered the sustainability of rural post offices.

It is a pleasure, as ever, to serve under your chairmanship, Mr Hosie. Balintore is a coastal village 595 miles from London and seven miles from my home town of Tain. It has no bank, a fair number of elderly residents and a bus service that is, to say the least, infrequent. When the people of Balintore and the neighbouring villages of Shandwick and Hilton heard that the local Spar shop would no longer provide a post office service, they were downcast, to say the least. There seemed no way to avoid the complete disappearance of the local post office.

Then, step forward one Maureen Ross. Maureen, a Seaboard village local, has long been a dynamo of community work. True to form, she did not disappoint. Maureen dared to ask whether the post office could be part of the local community hall, the Seaboard Memorial Hall in Balintore. The hall is already much used by the community and is a provider of excellent meals and coffee.

Maureen, in true form, approached the Post Office bosses with that innovative proposal. Fast forward to today, we have a successful local Balintore post office, open five mornings a week. Pensions are collected, bills are paid and cash withdrawn. It is the place where older folk can go about their day-to-day business and stop to have a cuppa and a chinwag.

[Alan Mak (Havant) (Con)]

I am delighted to hear about the success story in the hon. Gentleman’s constituency. When a rural post office closes, as he mentioned, a post box often remains in the vicinity. Residents will be keen for the post box to remain functional, as is the case at Eastoke post office in Hayling Island in my constituency. Does the hon. Gentleman agree that keeping post boxes functional, even where the post office has closed, can help make post offices and postal services more sustainable and successful in the long term?

[Jamie Stone]

Indeed, the hon. Gentleman makes a wise point. A final point on Maureen Ross: she has protected a fundamental pillar of that community. It is no surprise that a few weeks ago she was elected as a member of the Highland Council. She recognised that a network of local post offices is integral to the social fabric of our nation.