Banking Services: Accessibility

Cameron Thomas Excerpts

Thursday 19th March 2026 Westminster Hall

[Cameron Thomas (Tewkesbury) (LD)]

It is an honour to serve under your chairship for the first time, Mr Western. I thank my hon. Friend the Member for St Ives (Andrew George) for introducing this debate on a subject that is so important to his constituents and those of so many other Members.

Lloyds Banking Group recently informed me, with only four months’ notice, that it is set to close its Tewkesbury branch alongside 94 others across the UK. Members who represent rural constituencies similar to mine will understand just how hard that will be for residents, not only of Tewkesbury but of the smaller settlements around it. The closure of Lloyds is only the latest in a sorry pattern that we have faced in recent years. In Tewkesbury town alone, the Barclays branch was shuttered in 2025, following the closure of Halifax only a few years previously. In Bishop’s Cleeve, NatWest and TSB have perished, as has the Lloyds mobile banking service. Winchcombe has not had a bank branch since 2018, and had lost face-to-face banking altogether for a brief but painful period until the post office was reopened in 2025. I take this opportunity to thank Councillor Gemma Madle for her excellent work in securing the reopening of that branch, and indeed to thank the Post Office for providing that lifeline.

As I said, such bank closures are prohibitive for residents in rural communities, particularly the elderly, the digitally excluded and those who fear the transition to digital banking due to the threat of criminal exploitation, but they are damaging in other ways too. For our high street businesses, a bank closure means the added administrative burden of closing their account or moving it to a bank with a continuing presence, if one remains. It means that the footfall that would otherwise occur on Tewkesbury high street, from people who live in outlying villages and bank with Lloyds, might now benefit the high street in Cheltenham or Evesham. It means another empty front on a historic high street and another signal from the bank that it will no longer justify serving its customers face to face.

I cannot make this case without also stating that these closures are occurring while Tewkesbury borough continues to develop as the fastest-growing borough outside London. How can it be sustainable that, as the local population grows so quickly, the services on our high street continue to diminish? On 13 February, I wrote to Lloyds Banking Group with my concerns. I have yet to receive a response. I echo the criticism that my hon. Friend the Member for St Ives made of Lloyds Banking Group’s communication. Like his constituents, mine were not consulted; neither were my local businesses, and I certainly was not. It is a continuing pattern, which I experienced as a Lloyds customer until I ended my association with the bank, several years ago.

The Government have pledged to open 350 new banking hubs across the country by the end of this Parliament. I am glad for those communities that now feature one. Sadly, there is not a single banking hub within the Gloucestershire local authority, and I understand that Tewkesbury will not qualify for one until its final bank branch closes. With only TSB remaining on Tewkesbury high street, will the Government support my residents with a banking hub now, or must they wait until they have no access at all? This paints a picture to me that we need more than the 350 hubs pledged.

[Robbie Moore (Keighley and Ilkley) (Con)]

The hon. Member is making an excellent speech. After a long campaign in my constituency, we have been lucky enough to secure a banking hub in Ilkley. It opens in a couple of weeks. I fear that more bank branches will close in Keighley and we will need to secure a banking hub there. One challenge has been that when Cash Access UK and Link assess whether a banking hub should be opened, they look at when the last bank closes but also assess access to cash through a cash machine. I suggest that when the hon. Member is trying to secure banking hubs in his constituency, he should pay attention to making sure that there is a cash machine on the outside of the hub, because I have had that challenge in my constituency.

[Cameron Thomas]

I thank the hon. Member for the advice; I will certainly take that forward. I am glad to hear that his constituents are served by a banking hub.

I close by welcoming the formal review of access to cash that the Financial Conduct Authority is undertaking, although, as my hon. Friend the Member for St Ives pointed out, it does not incorporate access to other banking services. I worry about communities such as mine, which will suffer in the interim.

--- Later in debate ---

[David Chadwick (Brecon, Radnor and Cwm Tawe) (LD)]

It is an honour to serve under your chairmanship, Mr Western. I thank my hon. Friend the Member for St Ives (Andrew George) for securing this vital debate. He represents a similar constituency to my own, with the additional challenge of some extra islands, and I was struck by some of the similarities in our experiences—particularly the dismissive attitude of Lloyds, which was mentioned by several Members.

My hon. Friend spoke about the reliance on community bankers, which banks have provided as an alternative, but, similarly to him, I have found in my constituency that the locations in which they are offering those services are not up to scratch, and local residents do not feel comfortable with them. My hon. Friend also said that the FCA criteria need to be widened, a call that I certainly agree with.

My hon. and gallant Friend the Member for Tewkesbury (Cameron Thomas) spoke of the impact of closures on small towns and local economies. There is only one bank left in Tewkesbury; I am sure that is causing a huge inconvenience for his residents. Likewise, I agree with his call for the number of hubs to be increased. The hon. Member for Stoke-on-Trent North (David Williams) spoke of Lloyds’ “computer says no” approach, and the hon. Member for Cumbernauld and Kirkintilloch (Katrina Murray) spoke about the community campaigns in her constituency and the impact of Santander’s closures.

Across my constituency of Brecon, Radnor and Cwm Tawe, we are seeing a steady and deeply worrying erosion of access to basic banking services. The issue here is whether people can withdraw their own money, whether small businesses can function, and whether elderly residents can manage their day-to-day lives. In rural Wales, access to cash and in-person banking is not a luxury; it is a necessity.

Take Hay-on-Wye, an internationally renowned tourist destination and home to the Hay festival, with a thriving high street built on independent businesses. It is heavily cash dependent, particularly during the tourist season, yet it has no bank, and its only 24-hour ATM is routinely out of action, often for weeks at a time. What message does that send—a town that welcomes the world yet cannot guarantee access to cash for its own residents or its many visitors? That is not just inconvenient; it is economically damaging.

In Presteigne, the situation is even more stark: the town has lost its bank branch entirely. The nearest alternative—this speaks to the point about long bus journeys—is now two hours and 40 minutes away by bus. This is a town with a large elderly population—people who are far less likely to bank online and far more reliant on face-to-face services. Those people are effectively being told that accessing their own money now requires a full day’s travel. That simply cannot be right.

In Brecon and Llandrindod Wells—the largest towns in Brecknockshire and Radnorshire respectively—each town is now down to its last remaining bank. Those towns are key hubs for their counties, serving not just local residents but the wider Brecon Beacons and Radnorshire area, with a significant tourism and agricultural economy. Yet, under the current rules, those towns must wait until the final bank closes before they can be considered for a banking hub. That forces us into a perverse situation in which communities have to lose everything before they qualify for any support. Why are we waiting for failure when we can clearly see it coming?

In Pontardawe, residents have already been left without a bank. They are now forced to travel to Neath—a round trip by bus that can often take more than two hours. Again, that disproportionately affects older residents, those without cars and those on lower incomes. Financial access is becoming a postcode lottery.

The fundamental problem is that the criteria for banking hubs are deeply flawed. They simply do not reflect how rural communities actually work. The current model looks at whether there are 7,000 people within 1 km of a high street, but rural Wales does not work like that, and nor do many areas across the United Kingdom. Towns like Brecon, Hay, Llandrindod and Presteigne act as hubs for vast surrounding areas—villages and rural communities many miles beyond that arbitrary radius. The system therefore systematically underestimates need, and communities lose out as a result.

Banking hubs are about more than convenience; they are also about inclusion. We still have significantly high levels of digital exclusion, particularly among older residents and in rural areas, where many struggle to get a mobile signal at home. Many people simply cannot manage their finances entirely online, and they should not be forced to. Banks should have a duty of care to their customers. After all, their profits are built on the money that customers entrust to them.

We also need to ensure reliable access to cashpoints. An ATM that is frequently out of service is no access at all. Let us be clear: this situation is not inevitable. The major banks are making significant profits. They are benefiting from higher interest rates and, in many cases, generous tax arrangements. Yet at the same time, they are withdrawing services from the very communities that helped them to build those profits.

In Powys, for example, a county that covers nearly a third of the land mass of Wales, there are no remaining Lloyds branches at all. That is an extraordinary withdrawal of service. Yet Lloyds made a £6.7 billion profit last year, which was up 12%. Its CEO, Charlie Nunn, received a total pay package of £7.4 million for 2025, and he is reportedly set up for a potential maximum payout of £17.7 million under a new performance-related pay policy proposed for 2026. There we have it: he will get a £10 million pay rise for closing bank branches across the country. Communities are being abandoned unnecessarily while banking profits are being prioritised.

[Cameron Thomas]

I hope my hon. Friend does not mind if I join in on his last point, which adds to the comments made by our hon. Friend the Member for St Ives (Andrew George) about the branding that Lloyds uses to portray itself as “By Your Side”, as though it is a member of the community. It uses the powerful image of the black stallion and powerful music, the name of which evades me. The reality is that it is a multi-billion-pound juggernaut and that black stallion has well and truly bolted from 94 of our communities, ridden by a CEO taking home £17 million.

[David Chadwick]

My hon. Friend is quite right. Many of my constituents certainly would not say that Lloyds is by their side. That is why it comes down to the Government. They have to show that they are on the side of our constituents, not just of the big banks.

Ultimately, this is a question of political choice. The Government can choose to stand up for rural communities and those reliant on in-person banking—which is all of us—or they can continue to allow this managed decline. Right now, the choices being made are the wrong ones. Labour has chosen to keep the tax breaks handed to the big banks by the previous Conservative Government and hinge its economic strategy on appeasing those same banks. At the same time, it is asking the small, often family-run businesses on our high streets to shoulder more of the burden to raise revenue. While big banks are being rewarded, rural communities are being left behind and local businesses are being squeezed.

That is not fair, balanced or sustainable. We need a reform of banking hub criteria to reflect rural geography, a proactive provision of hubs before the last bank closes, guaranteed access to free-to-use ATMs, and stronger obligations on banks to maintain services in underserved areas. Without intervention, the current trajectory is clear: more closures, further exclusion and more communities left behind.