Water Companies

Caroline Voaden Excerpts

Monday 8th June 2026 Commons Chamber

[Emma Hardy]

My hon. Friend is right to passionately defend customers and to be angry about the fact that money has been diverted and not used in the most effective way, which it should be. As I have mentioned, we are looking to set up a transparent process to look at various ownership models for water, such as a not-for-profit model.

[Caroline Voaden (South Devon) (LD)]

Last week, South West Water was fined nearly £2 million after pleading guilty to supplying water unfit for human consumption in Brixham in my constituency in 2024. I do not believe that that fine does justice to the impact of the event; people became ill—some were hospitalised—and the economic impact was massive. Repeated fines, some of which are never paid, are not delivering the results that customers want to see. The Minister—a Minister in a Labour Government—says that the customer is the most important priority. Does she agree that it is time to change the ownership model of the water industry so that the customer is prioritised over profit made for overseas shareholders?

[Emma Hardy]

The hon. Lady is right to point out the record fine that was handed out for not having drinking water at an adequate standard, and I pay tribute to the Drinking Water Inspectorate and the work it has done—it does an incredible job of making sure our drinking water quality is among the best in the world. On ownership, the hon. Lady will have heard me say that we are looking at setting out a transparent process in the White Paper for water companies that wish to transition to a different model.