Accessibility of Railway Stations: Dulwich and West Norwood

Daniel Francis Excerpts

Tuesday 9th September 2025 Commons Chamber

[Helen Hayes (Dulwich and West Norwood) (Lab)]

I am grateful for the opportunity to bring before the House the significant issues that affect my constituents across Dulwich and West Norwood because of the lack of accessibility at our local railway stations.

The Dulwich and West Norwood constituency covers part of Lambeth and part of Southwark. Unlike much of the north of those boroughs, we are poorly served by the London underground network; there is only Brixton tube station, just inside a corner of my constituency. Instead, my constituents rely on rail and buses to get to central and outer London, as well as for more local journeys. We have many stations—10 to be precise, with an 11th just outside the boundary. The stations in my constituency are Brixton, East Dulwich, Gipsy Hill, Herne Hill, Loughborough Junction, North Dulwich, Sydenham Hill, Tulse Hill, West Dulwich and West Norwood. Only three—Herne Hill, East Dulwich and West Norwood—are accessible, and only Herne Hill meets up-to-date standards of accessibility and has lifts to all platforms. The ramps at East Dulwich station are too steep, and West Norwood ticket office is not step-free, although the platforms are accessible from the street.

The lack of step-free access at our local railway stations causes major problems for many of my constituents. Wheelchair users are effectively locked out of rail travel entirely at inaccessible stations. Parents and carers for small children may or may not manage to carry or drag their buggy up and down flights of stairs at their station. Even if they can, it is neither safe nor comfortable. Frail and elderly passengers are confronted with impossibly difficult climbs; there are really long flights of stairs at several stations. Loughborough Junction and West Dulwich in particular have long, steep flights of stairs that can be difficult and daunting for many passengers.

The lack of accessibility at our local stations is counter to two of the Government’s strategic objectives. Inaccessible stations are a significant barrier to work for many physically disabled people, who cannot easily access employment in the wider London economy because they cannot get to work from Dulwich and West Norwood. Further, many people will not make the modal shift from private cars to public transport, as the Government want them to, while our stations remain inhospitable and inaccessible because the only way to access the platforms is via a steep flight of stairs.

During every round of Access for All funding since I was first elected more than a decade ago, I have pressed for stations in my constituency to be granted funding to increase the number of step-free stations, but the previous Government failed to prioritise investment in my constituency. Herne Hill was upgraded with the installation of lifts under the Access for All programme in 2013. That is more than a decade with no further advancement in the accessibility of local rail travel.

[Daniel Francis (Bexleyheath and Crayford) (Lab)]

I welcome and support my hon. Friend’s campaign. As the chair of the all-party parliamentary group for wheelchair users, I campaign a lot on these issues. Transport for London has an excellent app that shows which stations are wheelchair accessible and which have lift access, and I believe we should introduce that nationally. We should also introduce a campaign for accessible toilets, as well as for lifts and wheelchair access. Would my hon. Friend welcome expanding the app nationally, as it is currently available only in London?

[Helen Hayes]

I thank my hon. Friend for his intervention and for all his work on this important set of issues. He is absolutely right to say that full accessibility is about more than simply level access, and also that information about accessibility at different rail stations is vital to whether travellers will be able to travel, particularly if they are visiting somewhere outside their home area. I support his campaign for better information.