Asked by: Gideon Amos (Liberal Democrat - Taunton and Wellington)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, what steps he is taking to reduce the time taken to process access for records requests from veterans.
Answered by Al Carns - Parliamentary Under-Secretary (Ministry of Defence) (Minister for Veterans)
The Ministry of Defence (MOD) has experienced a substantial rise in Subject Access Requests, which has put significant pressure on our ability to deliver within the legislative timescales. However, I have already asked the Department to take steps to improve our ability to respond within the necessary timeframes. The MOD’s Data Protection Team have made the Information Commissioner’s Office (ICO) aware of the situation, which is being experienced across all Services.
Where an individual is seeking information about themselves, known as a SAR, the MOD adheres to guidance issued by the ICO. This stipulates that a public authority must supply the information within one month, but can take up to 90 days for complex cases. Further information can be found at the following link: https://ico.org.uk/for-the-public/time-limits-for-responding-to-data-protection-rights-requests
Asked by: Gideon Amos (Liberal Democrat - Taunton and Wellington)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, what steps he is taking to reduce the time taken for LGBT Dismissed or Discharged Payments to be (a) processed and (b) distributed.
Answered by Al Carns - Parliamentary Under-Secretary (Ministry of Defence) (Minister for Veterans)
As of 9 June 2025, the LGBT Financial Recognition Scheme (FRS) had received 1,067 applications and 44 Veterans had received payments. We have been prioritising payment to the elderly and those with serious health conditions to ensure they receive support as quickly as possible, with the first payments issued as planned within 15 weeks of the scheme going live to these prioritised groups. Some cases are more complex and require additional time due to the unique and individual circumstances involved; we envisage the scheme speeding up once the most complex cases are completed
Defence fully recognises the importance of delivering LGBT Dismissed or Discharged Payments in a timely manner and is taking specific steps to reduce the time taken for both processing and distribution. Clear guidance has been published to help applicants understand the process, and we appreciate their patience as we work to deliver this important recognition fairly and responsibly.
To reduce processing times, we are working to streamline and automate administrative processes where possible. We are also improving coordination across Defence to retrieve supporting evidence more efficiently, ensuring applications are reviewed thoroughly but without unnecessary delays. While processing times vary depending on the complexity of cases and the evidence required, we are committed to handling applications as quickly as possible. To speed up distribution, the Department is reviewing payment systems to ensure that once applications are approved, payments are issued promptly and efficiently.
Asked by: Gideon Amos (Liberal Democrat - Taunton and Wellington)
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, if he will make an assessment of the potential merits of increasing the number of sitting days of the Independent Panel to Access Impact Payments.
Answered by Al Carns - Parliamentary Under-Secretary (Ministry of Defence) (Minister for Veterans)
The Government recognises the importance of timeliness in delivering this important recognition. The Independent Panel convened for its first sitting within days of their appointment on 13 May 2025, demonstrating the Government's commitment to delivering the LGBT Financial Recognition Scheme (FRS) at pace. Further sittings are taking place in June, with several more scheduled in the coming months.
We expect to increase the frequency of sittings, up to two per week and will continue to monitor progress, assessing whether further increases would provide benefits without compromising the integrity of the process. Increasing the number of sitting days may expedite the processing of applications but must be balanced with ensuring the process remains thorough and robust. Evidence gathering is the longest and most complex part of the process, requiring information to be collected from a variety of sources, including historical records. This work must be conducted carefully to ensure fairness for applicants and the responsible management of public funds.
As of 9 June 2025, the FRS had received 1,067 applications and 44 Veterans had received payments. We have been prioritising payment to the elderly and those with serious health conditions to ensure they receive support as quickly as possible, with the first payments issued as planned within 15 weeks of the scheme going live to these prioritised groups. Some cases are more complex and require additional time due to the unique and individual circumstances involved; we envisage the FRS speeding up once these are completed.