Post Office Horizon Inquiry: Volume 1

Harriett Baldwin Excerpts

Tuesday 8th July 2025 Commons Chamber

[Dame Harriett Baldwin (West Worcestershire) (Con)]

I thank the Minister for advance sight of his statement. We welcome the release of volume 1 of the Post Office Horizon inquiry final report and I put on record my thanks to Sir Wyn Williams and the inquiry team for all the work that they have done, alongside all those who gave evidence.

This inquiry lays bare one of the greatest miscarriages of justice in modern British history. Volume 1 focuses on redress and the human impact of the Horizon scandal, which has been evolving since 2000. The human impact is particularly devastating, with the report revealing that at least 13 people may have taken their own lives as a result of the Post Office Horizon IT scandal. It also recognises that family members have also suffered from this miscarriage of justice. Even though, as the Minister says, we can never recompense a person properly for this miscarriage, I am sure the whole House will want to ensure that the victims are fully compensated by the schemes, and I would like to put on the record my tribute to the work of my hon. Friend the Member for Thirsk and Malton (Kevin Hollinrake), who set up this process of redress.

The report has recommended that the Government and/or the Department, and where appropriate the Post Office and Fujitsu, shall provide a written response to Sir Wyn’s recommendations by 10 October. Can the Minister confirm that the Government will be able to say by 10 October whether they will accept all 19 of the report’s recommendations? The report details that there is still much to be done to ensure justice for the victims, so who and how will those responsible be held answerable for the years of denial and suffering?

This was not simply a technical failure; it was a failure of oversight, governance and accountability. The report finds that the Post Office and Fujitsu knew, or at the very least they should have known, that the Horizon IT system had faults. The sub-postmasters are also described

“as victims of wholly unacceptable behaviour”

by the two companies. Sir Wyn has stated that there are still more than 3,000 claims to resolve and that there have been egregious delays in compensation. Will the Minister therefore update the House on the most recent status of the compensation schemes? What steps is he taking to address these concerns, and how are the Government ensuring that full, fair and fast compensation is delivered without further bureaucracy or delay?

Will the Minister update us on what action is being taken in relation to Fujitsu, which is still being awarded Government contracts? Fujitsu said that it would wait until the inquiry reports to offer compensation, so will the Minister confirm that there is now nothing preventing Fujitsu from paying interim compensation? Will he also confirm that it will be made clear how much he believes Fujitsu should contribute to the redress scheme?

In the spending review, the Government allocated £86 million from its transformation fund for the Post Office, specifically earmarked to support investment plans, including replacing the existing Horizon computer system. Will the Minister update the House on the progress of securing a new computer system for the Post Office and whether that system will replace the Horizon system in its entirety? What assessment has he made of the earlier Capture accounting software and its legacy of problems?

Finally, to move on from this protracted miscarriage, will the Minister confirm when we will see the much anticipated Green Paper on the future of the post office network and how the public can have their say on that consultation? The time for half measures is over. Justice delayed is justice denied, and those affected by this scandal deserve nothing less than the full force of the Government’s commitment to truth, reform and redress. Taxpayers also deserve to know how much Ministers think Fujitsu should pay to resolve these terrible wrongs.

[Gareth Thomas]

I thank the hon. Lady for her comments and questions. She was right to say in her opening remarks about this being the greatest miscarriage of justice in our country’s history. The responsibility is therefore on us all to do everything we can to make sure the victims receive full and fair compensation, and to ensure that there is never a repeat.

The hon. Lady specifically challenges me on the question of the 10 October deadline that Sir Wyn Williams has put in place. I can confirm that we are determined to meet that deadline. It is particularly important that we do so, as some of his recommendations concern the ongoing delivery of the Horizon compensation schemes and we do not want, inadvertently or not, to delay or hold back any of those claims.

The hon. Lady rightly gives me the opportunity to again pay tribute to the hon. Member for Thirsk and Malton (Kevin Hollinrake) for his work when he was the Post Office Minister. Without question, we would be even further behind without the considerable amount of work and effort that he put in. There are many others in the House who have campaigned long and hard on behalf of the sub-postmasters, including the right hon. Member for Goole and Pocklington (David Davis), who I see in his place, and my right hon. Friend the Member for Birmingham Hodge Hill and Solihull North (Liam Byrne), who chairs the Business and Trade Committee.

The hon. Lady asked who and how will those responsible be held to account. She knows that Sir Wyn Williams is due to publish the second part of his report, which focuses on those very questions. We will consider carefully what he has to say about that when we receive his report. I suspect that she already knows that the Metropolitan police is leading an investigation into whether criminal responsibility is at play. More than 100 police officers are working on that investigation and they have identified a number of individuals of interest. We will see what they do with regard to those individuals in due course. As the hon. Lady and the House will understand, Ministers are not in any way involved in such decisions.

What further steps have we taken to deliver and speed up compensation? The hon. Lady will be aware that we have issued the opportunity for sub-postmasters who apply to the Horizon shortfall scheme and who want to accept a fixed-sum payment of £75,000 to do so. We have put in place an appeals process to try to give those who feel they have not received a fair offer to date a chance to get full and fair redress.

There are particular challenges in the Horizon shortfall scheme. If I am honest, it is the scheme that I worry about the most, not least because there are 1,700 cases in which there does not appear to be any evidence of shortfalls. That does not mean that there were no shortfalls; it means that, at this stage, we do not have evidence of what those shortfalls were. As the House would expect, I have gone back to the Post Office and made it clear that we want it to reinvestigate, to see whether evidence can be found in as many of those cases as possible. We are looking very carefully at what we can do about the rest.

On Fujitsu, we will need to see Sir Wyn’s final report to understand fully the degree of Fujitsu’s culpability. I have made it clear to Fujitsu that we think it should bring forward an interim compensation payment, and I hope that it will see the report today and recognise the need to do that.

The hon. Lady also asked me about the Green Paper. We hope to publish it very shortly. One of the issues that it will consider is the future of the Post Office’s IT systems, because we certainly need to move on from the past and Horizon. We will set out in a bit more detail at that point what work we are doing in that regard.