The Secretary of State’s Handling of Universal Credit

Helen Whately Excerpts

Wednesday 11th July 2018 Commons Chamber

[Ms McVey]

So that is twice we have not had an apology from the Opposition.

I now move back to tax credits. Tax credits were introduced in 2003 with an error rate, I am told, of 10% to 14%. Some people call this Brown’s burden—or maybe it is just Labour’s burden. I offer this opportunity now: does anybody on the Opposition Front Bench want to apologise for those tax credits and the mistakes therein? Whether it is on scaremongering or on one of the reasons we brought in universal credit—the failings of the tax credits system—we see that nobody is prepared to apologise.

It is not that we cannot all make mistakes. We have all made mistakes on various scales. But for the only mistake I ever made in this House, I just apologised. Most people think you do that in everyday life, but in this House the Opposition do not apologise, whereas I am prepared to do so.

[Helen Whately (Faversham and Mid Kent) (Con)]

A constituent of mine recently asked when they would be able to move on to universal credit because they had heard very good things about the support and flexibility it could provide. Is it not important to continue to roll out universal credit to give more people the opportunity to go on to a better benefit?

[Ms McVey]

My hon. Friend is quite right. She is referring to the real people who are going on this benefit who want an opportunity to have a chance. This is not about a politician who is here to oppose—and I understand that—but people who say, “We’d like to go on this new benefit and we’d like to have a simpler system.”

The motion on the Order Paper says that “20% of claimants” are

“unable to make a claim online”.

Well, I will break down the figures so that we all know what happened here. The claimants survey shows that 98% of people successfully make a claim online. Here are the figures that underpin that: 54% make their claim on their own; 21% had help from others, including organisations like Citizens Advice and family members; and 20%—I am assuming that this is the 20% the Opposition are talking about—had help from jobcentre staff. That is what this benefit system is about—people need help and support. We know that some of them might not be able to use IT. We have brought in this system because in this modern age where technology is vital, people can only get a job if they can go online. We are now going to provide that universal support to allow people to go online. We have put £200 million into local authorities to help and support people with budgeting and IT. I will offer Opposition Front Benchers the opportunity to apologise for putting out this information. Would they like to take that opportunity now? It seems they are not doing to be doing that now.

I go back to the right hon. Member for Delyn (David Hanson) about fact checks in the Department and what happened there. He is looking for the timeline. I left here having checked what was going on. I then asked the Department to go through the various bits that we did together and said that there were various elements within the letter. That night, I checked it again, and so it was Tuesday when I asked for permission to come to the House. The timeline on which I was allowed to do it—he is quite right—was 48 hours later, but actually it was Tuesday when I asked to come to the House. I then met Amyas Morse on Monday and we discussed the various elements of the report. As I said, I have faith in the organisation—of course I do—but that does not mean that you always have to come to the same conclusion—the same judgments—from a report. I am rather surprised—or maybe not—that so many Opposition Members talk about auditors in another way. People can look at different sets of facts and come to a different result, which is what we did.

I said it was unfortunate that the NAO could not have taken into account all the impacts of those changes; that was not anything against the organisation. Those changes came in in January, February and April, so the NAO could not have taken them into account. I was not casting any aspersions on the organisation. It is interesting to note that paragraph 2.34 of the NAO’s report says:

“It is too early to assess the impact of this change.”

It says that in the report. In that instance, which is what we were talking about, it was too early to have felt the impacts of all those changes, and that is the crunch of it. When I misspoke, I corrected myself, but the impacts of the changes could not have been felt.