Iain Duncan Smith
Main Page: Iain Duncan Smith (Conservative - Chingford and Woodford Green)Department Debates - View all Iain Duncan Smith's debates with the Department for Work and Pensions
(9 years, 10 months ago)
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Rachel Reeves
I have already given way to the hon. Gentleman, so, no, I will not.
I know that many hon. Members will have similar stories to tell today, and I hope the Secretary of State stays to listen, because when we write to the Department with our constituents’ problems we only ever get replies from the correspondence unit. I realise that the Secretary of State is probably deluged with letters raising problems.
The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)
I am sorry, but I just cannot agree with that. Every letter from a member of the Privy Council gets replied to by me, and every other Minister replies to every single other Member of Parliament’s inquiry. If the hon. Lady is now insinuating that we do not, perhaps she could demonstrate why.
Rachel Reeves
Well, I will send the Secretary of State all the letters I have had from his correspondence unit, not one of them signed by him. [Interruption.] Well, letters that I have written to the Department about the challenges facing—[Interruption.] The right hon. Gentleman says he replies to these letters; he has not written a single letter to me about—[Interruption.]
The Secretary of State for Work and Pensions (Mr Iain Duncan Smith)
I welcome today’s debate. We have waited and waited for a debate on welfare in Opposition time, yet today we see a cynical motion from a cynical party, pandering to their unions and chasing media headlines. They have cynically avoided the topic of welfare reform, missing the real point, which is the impact and success of what we are delivering. More people are in work than ever before, with the figure up 1.7 million. More people are in private sector work than ever before, with the figure up more than 2 million. Unemployment and youth unemployment are lower than the Opposition left them at the last election, and workless households are at the lowest rate since records began.
The Department processes 7.4 million claims successfully, issues more than £680 million in payment to 22 million claimants and carries out more than 24 million adviser interviews. To date, since we introduced the efficiency programs, call volumes have been at their lowest level, as have complaints. We have seen record debt collections of more than £2 billion—and, by the way, debt is lower than the figure we were left—as well as record online claims. At the same time, we have saved £2 billion from the Department’s baseline spending compared with 2009-10—
Mr Duncan Smith
I am going to make a little progress, as you have told me that we need to, Madam Deputy Speaker. I will give way later.
Let me repeat that: £2 billion has been saved from the Department’s baseline expenditure compared with 2009-10, when the previous Government left office. Let me give two examples of where, when we came into office, there was ridiculous, excessive and personal waste. When I walked through the door, I found that the previous Government and their Ministers had had six cars and six drivers sitting permanently inactive, costing more than £500,000. We have reduced that to one pool car used by all of us, or we get taxis or the tube—
Mr Duncan Smith
I will give way in a second.
Equally, under Labour the DWP spent £13 million on first-class travel. I honestly wonder whether anybody wanted to see them that much more quickly as they got off at the other end—I doubt it. We have banned that.
Mr Duncan Smith
I will give way in a second; I want to set out the ground rules. The motion contains no mention of those efficiencies or achievements, no suggestion of what Labour would do and—there is no better illustration of how cynical the Opposition are—no admission of the shambles they left behind. The economy was at breaking point, £112 billion had been wiped off our GDP and we were burdened with the largest deficit in peacetime history. Welfare bills were completely out of control. Housing benefit alone had doubled, contributing to overall spending increasing by 60%. The benefits system was in meltdown, with a mess of 30-plus benefits that meant that work simply did not pay.
Under Labour, the safety net had become a trap—
Madam Deputy Speaker (Mrs Eleanor Laing)
Order. Mr Lucas, the Secretary of State is not giving way. Do not shout.
Mr Duncan Smith
I said that I will give way, Madam Deputy Speaker, but I wanted to set out the successes of this Government against the nonsense of the Opposition’s debate.
At its peak, when I walked through the door, our inheritance was 5 million people on out-of-work benefits, a million of them for more than a decade. Youth unemployment had increased by nearly half and long-term unemployment doubled in just two years. One in five households was workless and the number in which no one had ever worked almost doubled.
Ian Lucas
I am grateful to the Secretary of State for giving way. I want to talk about incompetence on his part. Every week, people come to my surgery who cannot have their personal independence payment claims processed. Will he take some responsibility and apologise to them for the incompetence of his policy and his Department?
Mr Duncan Smith
We take full responsibility for ensuring that that benefit is rolled out carefully, so that when we do the full national roll-out of the whole benefit, we will know that it works. We have made a series of adjustments and also have more recruitment going on and more staff going in. I will give some pointers about where we will be when I return to this point. I simply say to the hon. Gentleman that when Labour rolled out tax credits, more than 400,000 people failed to get their money and the Prime Minister had to make a personal apology. I do not want to repeat that in this case. I want to ensure that those most in need will get the benefit.
Margot James (Stourbridge) (Con)
Amid the litany of failures of the previous Government, which my right hon. Friend was recalling, and their dreadful legacy in this area, does he remember that of all the new jobs that the property boom-fuelled growth generated, three quarters or more went to foreign nationals? Is that not a circumstance which this Government have reversed entirely?
Mr Duncan Smith
My hon. Friend is absolutely right. Well over 70% of new jobs now go to British nationals, as opposed to 90% that went to foreign nationals before.
I want to repeat the figures: there were 5 million on out-of-work benefits, youth unemployment increased by nearly half, long-term unemployment doubled in just two years, and one in five households—it is worth stressing that—was workless, and the number of households where no one had ever worked almost doubled under Labour. Now, as the Opposition themselves seemed to admit over the weekend, as I noticed in the papers, they have no plans, no policies and no prospects—only, as the hon. Member for Dagenham and Rainham (Jon Cruddas) put it put rather succinctly, an
“instrumentalised, cynical nugget of policy to chime with our focus groups and our press strategies and our desire for a top line”.
I agree. Today’s debate is just that—a cynical nugget of short-term policy to put to the unions.
Mr Duncan Smith
No one ever complains about someone raising issues to do with their constituents. That is what we are all here for. However, instead of scaremongering, we deal with these points. I do not say for a moment that what we are trying to do is anything but difficult. We are trying to reform a system that was in many senses broken. It was not delivering money to key people. DLA was, by common agreement, not doing what it was meant to do. The delivery times that the hon. Gentleman talks about are out of date. As regards terminally ill people, nobody should wait for more than 10 days under the PIP programme. That is happening.
Julian Smith (Skipton and Ripon) (Con)
Does it surprise my right hon. Friend that the shadow Minister made no mention of the 80 constituents who have benefited in her constituency from the new enterprise allowance, creating successful new businesses? There was no mention of them in her speech.
Mr Duncan Smith
No, that does not surprise me. The purpose of today’s debate is to avoid anything to do with welfare reform and just pick away at issues that the Opposition think will get them some kind of coverage. That is the cynicism that the hon. Member for Dagenham and Rainham was talking about.
Mr Duncan Smith
I want to make a little more progress and highlight a couple of programmes. First, let me deal with the issue that shows the cynicism of the Opposition more than anything else—the issue that the hon. Member for Leeds West (Rachel Reeves) did not want to raise, child maintenance, the enforcement commission and the Child Support Agency, on which the Opposition have remained silent. When we came into office, £500 million had been wasted on scrapped IT, including £120 million on a botched rescue scheme. I notice that the Opposition now want a rescue scheme for universal credit. At that rate—£120 million lost—we do not need any of their rescues.
On child maintenance, 75,000 cases were lost in the system. There were no effective financial arrangements at all for more than half the children. The IT system cost £74 million a year in operating costs alone, even as the number of expensively managed clerical cases hit 100,000. [Interruption.] Instead of becoming his party’s megamouth, the hon. Member for Rhondda (Chris Bryant) needs to keep a little quieter and listen to reality. It was his party that made a shambles of the IT introduction when it was in government.
As the NAO has confirmed, our phased roll-out is ensuring that we have a new, efficient system that works: 60% more parents than we expected are paying directly; processing procedures are down, from an overall 21,000 to 450; and we expect savings of £220 million a year once it is complete.
Emily Thornberry
I just want to make sure that I understand correctly what the right hon. Gentleman has said. I believe that he has just given an undertaking to the House that work capability assessments will be done in 10 days. [Interruption.] He has not given that undertaking. I wrote to the Department about a constituent who applied for PIP on 19 November, and I received a letter on 18 June telling me that it did not have a time scale for when he would get his work capability assessment.
Mr Duncan Smith
I was referring to PIP and the fact that the terminally ill will not have to wait longer than 10 days to be seen. I think that the hon. Lady is referring to WCA. They will go straight to the support group. [Interruption.] Well, I have given an undertaking that they should not have to wait more than 10 days to be dealt with.
David Mowat (Warrington South) (Con)
My right hon. Friend mentioned the shadow Secretary of State’s four-point rescue plan. Part 1 is a three-month delay, which would lead to a write-off. Parts 3 and 4 include scope increases, which at this phase in the programme would be bound to cause further write-offs. That is precisely why Labour lost £20 billion in the previous Parliament.
Mr Duncan Smith
I am grateful to my hon. Friend, who is right about that, and I will come to that point in a minute. That is what happens in the development process. Universal credit is rolling out against the time scale I set last year, as I will demonstrate.
Andrew Bridgen (North West Leicestershire) (Con)
On behalf of my constituents, I want to thank the Secretary of State for all the excellent and essential work he is doing on welfare reform and for the part his Department is playing to deliver the Government’s long-term economic plan, which has seen unemployment in my constituency fall by 40% and youth unemployment fall by 50% over the past 12 months.
Mr Duncan Smith
What an excellent intervention. It is a testing one, but I will try to live up to it.
Let me move on to universal credit. Across all 44 programmes of change in the Department, we are taking a careful and controlled approach to achieve a safe and secure delivery. For example, the benefit cap started with an early roll-out and is now fully implemented, seeing 42,000 households capped and 6,000 move into work. Universal credit is on track to roll out safely and securely, against the plan I set out last year. The hon. Member for Leeds West quoted a figure of £12.8 billion but, as ever, shows a poor grasp of the finances. We have always been clear that universal credit’s total budget is £2 billion, and we will not overspend.
Furthermore, we have taken decisive action so as not to repeat the way in which programmes were rolled out under the previous Government. The reset will avoid the “big bang” concept that they put forward at the last election. They did a number of things that led them to have to write off huge sums of money. For example, their benefit processing replacement programme was not even introduced; it was just scrapped after £140 million had been wasted on IT that could never be used. Lectures about money that has to be written off with nothing to show for it should be directed at them, not us.
We have introduced the pathfinder in order to test and learn. We are now rolling it out, as I announced the other day, to 90 jobcentres across the north-west, and that process will be completed in the autumn. Furthermore, I have announced that, from today, new universal credit claims for couples will be rolling out into the live status, and claims for families will follow that roll-out. That will complete universal credit’s roll-out in the north-west, as we set out last year.
On the digital solution, nothing offers clearer proof that the existing live service works. It is delivering universal credit and will continue to do so. As I have always said, the majority of the existing IT will continue to be used, even as we develop the final element, which is the digital service, using all that equipment. It is about an end-state solution—fully online, fully secure and responsive to all digital threats—enhancing what we have already built. Universal credit will roll out on time, and it will deliver what we have said it will deliver—at least £38 billion in net benefit to the Exchequer.
Sheila Gilmore
I wonder whether the Secretary of State can explain what an “end-state solution” actually is, or what it will mean, and why he did not properly test PIP, which had only a two-month pilot, meaning that every applicant is now a guinea pig?
Mr Duncan Smith
I think that I have been pretty clear about the end-state solution. It is universal credit completely delivering to everybody in the UK. That is the end-state solution—live, online and fully protected. Perhaps I need to spell it out to the hon. Lady again. On PIP, I will simply say that we did not rush it. We have kept control of the level and scale of the roll-out. As we have learnt what the difficulties are, we have made changes, working with the providers. I will demonstrate in a moment that we are driving those numbers down to reasonable levels, as expected.
Guy Opperman
Government Members welcome the rise in job numbers, which have improved by 30%-plus in Hexham. I also welcome the transformation in universal credit, which is fixing a broken system. The pathfinders, the pilots and the reform are necessary and we must stick to our guns. My right hon. and hon. Friends are behind the Secretary of State.
Joan Walley (Stoke-on-Trent North) (Lab)
Can the Secretary of State tell me how in touch he is with those people who have wasted over six months waiting for PIP? What are we to say to our constituents when they cannot get an answer from his Department? Where is his humility and his accountability? How is he dealing with this?
Mr Duncan Smith
First, no wait that is not in accordance with the time it takes to do these assessments is acceptable. We are driving those down. For anybody who has been waiting, I accept that for them it is a personal tragedy. We want to change that, which is what we are doing. That is why we are doing it in this way, and I will come back to that point with some figures later. The point is that we introduced the changes with PIP because ultimately it will be a better system than DLA. Many people did not get the kind of service they needed under DLA, and that is the purpose of PIP.
Mr Duncan Smith
I will come back to that point in a moment, but first I will make some progress.
Gareth Johnson
Does the Secretary of State agree that the most effective way of getting people out of poverty is by ensuring that they achieve employment? To that end, is he aware that not a single Labour Government, from the time they took office to the time they left, have ever reduced unemployment? I therefore urge him to stick with his policies.
Mr Duncan Smith
I am grateful to my hon. Friend. I will return to the matter of unemployment later, but the reality is that we are driving unemployment down and employment up. Youth unemployment and long-term unemployment are falling as a result of this Government’s actions.
Mr Duncan Smith
I will make a little progress, because I am conscious that many Members wish to speak.
With regard to employment and support allowance, I make no secret of the fact that the process of reform is challenging; I have said so from the word go. There will always be issues when dealing with such delicate matters, but the question of how we deal with them and what lessons we learn is important. Let me remind the House that the previous Government, with our support—I thought that they were moving in the right direction—introduced the WCA, but the contract was a very difficult one. To break it arbitrarily would have cost over £30 million. What we saw at the beginning, and then had to change, was some very harsh decision making, particularly in relation to those with cancer and mental health conditions. Some 200,000 cases were then locked in the system in a growing backlog, and there were a very high and rising number of appeals. In fact, the previous Government had to increase spending on appeals by 1,500% at the time.
We have taken decisive action to deliver improvements. There have been four independent reviews, which have accepted over 50 Harrington recommendations. There is now an easier route into the support group for cancer sufferers, and there are three times more people with mental health conditions in the support group than there were in 2009. We ended the Atos contract a year early, with a significant sum paid back to the Department by Atos. More than 1.35 million incapacity benefit claimants have gone through the reassessment process, and 720,000 more people are now preparing or looking for work. Furthermore, appeals against ESA decisions are down by just under 90% and we are bringing in a new provider. The hon. Member for Leeds West pressed me about the new provider, so let me say something about it. We are going through the competition process and companies are willing to bid and compete. In due course, we will announce which companies secure the bid in the end. There will be a new provider.
Now we are doing the same to drive down the ESA backlog, which has fallen by 100,000 in the past few months—it is now about 688,000 and falling further. That is a good start, but I understand that there are concerns and issues that people want to raise. [Interruption.] I thought that somebody at the back wanted to intervene.
Mr Duncan Smith
I do not need people to intervene on me; the hon. Gentleman makes enough noise for all of them. One thing I do know is that he needs to listen more and talk less.
We made the deliberate choice to introduce PIP in a controlled and phased way. [Interruption.] It is good fun being opposite the hon. Member for Rhondda (Chris Bryant); one does not need much of an audience with him sitting there.
We have taken the right approach. On PIP, the NAO said, “The Department has learnt from the controlled start in April 2013…the MPA identified the controlled start as a positive way to implement the programme and reduce the risks”. As I said, the delays faced by some people are unacceptable, and we are committed to putting that right. Already we have introduced a dedicated service to fast-track terminally ill people, and that is down to around 10 days and below. The Public Accounts Committee has said that too many people have waited longer than six months. By the autumn, no one will be waiting longer than six months, and before the end of the year, no one will be waiting for more than 16 weeks, which brings things back into line with where we were expecting them to be.
Fiona O'Donnell (East Lothian) (Lab)
I am sure that the Secretary of State would not wish to mislead people watching this debate. Will he clarify what he means by “terminally ill”—somebody who is terminally ill, or somebody who has to die by a certain date?
Mr Duncan Smith
It is the definition given by the consultants who refer the people in question to the programme. That group will be seen and dealt with within the 10 days. That is the definition.
I repeat that by the end of the year those on PIP will not be waiting for longer than 16 weeks.
I say to the hon. Member for Leeds West, who made a poor speech, that my Department has a proven track record of delivery—[Interruption.] In that case, perhaps she will answer this question, which has been raised before. A little while ago, in March, she is recorded as having said that, left to her, “all the changes that the Government has introduced” in welfare reform would be reversed “and all benefits” could be and should be “universal”. She has been asked this question before. It was a quote. I will give way to her if she wants to deny it.
Rachel Reeves
The right hon. Gentleman did not read out a quote and I deny what he said.
Mr Duncan Smith
I have to say to the hon. Lady that it is reported that she said that “all changes that the Government has introduced” in welfare could be reversed and “all benefits can be universal”. That is what she is quoted as saying. I will send her the quote if she likes. This is important.
Rachel Reeves
As I said, what the right hon. Gentleman read out is not a quote of what I said and I deny that that is my view.
Mr Duncan Smith
In that case, will she explain why she was saying—to a group called the Christian socialists, I think—that all the changes that the Government have introduced to welfare can be reversed and all benefits can be universal? That is what she said.
Stephen Mosley (City of Chester) (Con)
To be fair to the hon. Member for Leeds West (Rachel Reeves), she spent 30 minutes not saying what she was going to do, so she may not have said what she was going to do then either.
Mr Duncan Smith
This is what is so interesting. Over the weekend, the lid was lifted on what is really going on. [Interruption.] They do not like this, because it is the truth. The hon. Member for Dagenham and Rainham said of the Opposition employment policy announced the other day:
“We managed in the political world to condense it into one story about a punitive hit on 18 to 21-year-olds around their benefits. That takes some doing, you know, a report with depth is collapsed into one instrumentalised policy thing which was fairly cynical and punitive.”
He was making the point, I think, that the Opposition are failing to say what they really want to do. The hon. Lady let the cat out of the bag when she made it clear that the Opposition want to spend more on welfare and to reverse our changes to the welfare system.
Debbie Abrahams (Oldham East and Saddleworth) (Lab)
Perhaps we could get back on track and scrutinise the performance of the Department for Work and Pensions. Will the Secretary of State confirm when he anticipates actually delivering 1 million people on universal credit? Will it be by 2191? At the current rate, it will be.
Mr Duncan Smith
The hon. Lady asks that ridiculous question time and again. We are rolling out in accordance with the plan. Universal credit will have rolled out by 2016, delivering massive benefits. It would be good if the hon. Lady said at any stage that she wanted to support universal credit. Her party has voted against it and all the savings.
My Department has a proven track record of delivery. Nothing illustrates that more clearly than our employment reforms. Universal Jobmatch has transformed how almost 7 million jobseekers look for work, with an average of more than 4 million daily searches. Work experience has been one of the Government’s great successes for young people, with half of participants off benefits at a 20th of the cost of the future jobs fund. The Work programme has been better than any Labour programme. It helps more than any programme before, with half a million people having started a job and 300,000 having moved into lasting work. That was not the case under Labour. We are confident that the programme’s performance will improve, and the payment by results de-risks taxpayers and ensures value for money.
What we are seeing is remarkable. Unemployment is down by 347,000 on the year, the largest annual fall since 1998. Long-term unemployment is down by 108,000 on the year—again, the largest annual fall since 1998. Youth unemployment is down among those who have left full-time education; it is now at its lowest since 2008, down 94,000 on the year.
Penny Mordaunt (Portsmouth North) (Con)
The Secretary of State is making excellent points about the Government’s reforms and the maladministration under the Labour party. What about the other issue of the maladministration of pension credit? Under the last Labour Government, pension credit in my city was under-claimed to the tune of £10 million a year.
Mr Duncan Smith
My hon. Friend makes a huge and important statement. The inefficiencies and chaos under Labour were so great that the welfare system was haemorrhaging money. There was a 60% increase in welfare spending—the party that really presided over chaos and malfunction is the Labour party.
Before I get on to some of Labour’s spending commitments, I should say that the hon. Member for Leeds West said to the Minister, my right hon. Friend the Member for Hemel Hempstead (Mike Penning), that she had never had a letter from him. She has had many. In future, instead of making allegations, she might like to read her correspondence.
With a little over a year to go to the general election, this is the choice facing the electorate. On the one hand, there is the party that in government wasted £26 billion on botched IT programmes and lost £2.8 billion on catastrophic tax credit implementation, £500 million on scrapped Child Support Agency IT and £140 million on the axed benefit processing replacement programme in 2006. In opposition, the party has opposed every single measure of welfare reform and it would turn back the clock to reverse our progress—back to more borrowing and spending. Reversing the spare room subsidy would cost £1 billion over two years. The unfunded jobs guarantee has costs underestimated by £0.6 billion in the first year and £1.7 billion in future years. Skills training for all 18 to 21-year-olds below A-level would be hugely expensive given that 92% of all those not in education, employment or training do not even have GCSE numeracy skills. Paying older workers higher JSA would mean, because under-25s are already paid less, that money would have to be taken from those with lower contributions such as young people and carers. The welfare party has learned nothing.
Ian Swales (Redcar) (LD)
At one of my first Public Accounts Committee hearings in 2010, the permanent secretary of the Department said that, with the systems he had, he could not get losses through fraud and error much below £1 billion. Does the Secretary of State think we can do better?
Mr Duncan Smith
We have already saved over £2 billion on fraud and error. We continue to drive that process forward, and there are more savings to be made. We have done remarkably well considering what we were left by Labour, which, as far as I can make out, did not even bother to try to save any money on fraud and error.
Julie Hilling
Can the right hon. Gentleman explain why only one in 20 disabled people is getting work? He says that the number of people on benefits has dropped. How many of them have stopped claiming because of sanctions? Can he at least tell us what is the quality of the jobs that people are getting? How many are unpaid, how many are zero-hours contracts, and how many are part time?
Mr Duncan Smith
In fact, we have been more successful in getting disabled people back into work. The proportion of disabled people in work is now rising as a result of what we have been doing. On the back of the work capability assessment, some 700,000 people will now be seeking and finding work.
Michael Connarty (Linlithgow and East Falkirk) (Lab)
I hope to be able to raise this matter again if I am called to speak. Why did the Treasury have to borrow £13.5 billion extra above its target? The reason given was the fall in income tax receipts. People are now living on poverty wages—they are being forced into what the Secretary of State calls jobs, but they do not pay a wage that they can live on.
Mr Duncan Smith
Fond as I am of the hon. Gentleman, the reality is that this coalition Government have raised the tax threshold, meaning that 26 million people now pay less tax and millions have been taken out of the lowest tax band altogether. That is a huge statement.
Anne Marie Morris
The Secretary of State should be truly proud that self-employment is now much more on the agenda of those going through jobcentres. When I did a review with the all-party group on micro-businesses, only half the job centres and Work programme providers were able to help people into self-employment. That is not the case any more. In my constituency, unemployment is down in the past 12 months by 33%, and many of the people coming into work are setting up their own businesses.
Mr Duncan Smith
My hon. Friend is absolutely right. By the way, the situation is the same for every Labour MP. They do not want to talk about the improvement in employment or the fall in unemployment. They do not even want to talk about the successes in getting the long-term unemployed back to work, on which we have done so much.
We have got Britain back to work. There is record high employment, with three quarters of the rise over the past year accounted for by UK nationals. Half a million people have started a job through the Work programme. We have seen the creation of nearly 50,000 new businesses through the new enterprise allowance. There is the lowest rate of economic inactivity on record. There is the lowest rate of workless households on record. We have a proven track record of delivery. Departmental baseline spending is down by £2 billion. The welfare cap is bringing £120 billion under new controls. Welfare spending is falling as a proportion of GDP. Reforms are set to save £50 billion. This is a record we can all be proud of—one of success, unlike Labour’s waste and failure.
Mr Frank Field (Birkenhead) (Lab)
May I make one point in this debate and seek one undertaking?
The issues that we are debating are immensely important, particularly for large numbers of our constituents. One advantage of being in this place for 35 years is that one notices the changes. I notice that two of the Government Members who are present are part of a parliamentary inquiry into hunger and food poverty. They have therefore had the opportunity to look at what is happening elsewhere in the country and not only in their backyard.
The Secretary of State used one phrase that stung me into action. I wish to address that rather than say what I was going to say. He said that one problem with the Labour Government was that we just paid out money too easily.
Mr Field
I have the quotation here, although perhaps I did not get it right. The Secretary of State said that Labour “wasn’t delivering the money”. It is the delivery of the money that I would like to take him up on and on which I would like to seek the undertaking.
Many of our constituents—not just those of Opposition Members, but those of Government Members—become dependent only and totally on benefit for part of their life. How effectively, efficiently and quickly that benefit is delivered is of immense importance. For many of our constituents, although not all, claiming benefit is not a pleasant thing to do. They do not do it lightly or think that they gain out of it, other than gaining the hope that they will have money with which to put food on the table. It is quite clear not only from my constituency, but from going around the country, that there is a growing difficulty for people in gaining benefit in an adequate space of time. It is undignified not to have money. It is appalling to have to grovel across the counter for money. The alternative of attending food banks is, for many people, a very last resort.
The Department has rules. It makes judgments about who is out of money, and money is paid to people in those circumstances. I ask the Secretary of State to ensure that an undertaking is given in the concluding remarks that he will look at how well—or not well—those rules are working. Although some people are without money because sanctions have been applied against them, others are seeking benefit genuinely but are not gaining it. When I asked the Minister of State, Department for Work and Pensions, the hon. Member for Thornbury and Yate (Steve Webb) how many people had been without benefit for one month, two months and three months, he said that the Department did not know. Just imagine what it is like having no money and waiting one day, let alone months, for benefit to come through. I therefore ask the Secretary of State to give the undertaking that the safety measures that the Department has in place will be reviewed and new rules brought in quickly, so that people are not left dangling at the end of a string, destitute, waiting for decisions that do not come.