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Written Question
Postal Services
Tuesday 28th February 2023

Asked by: Kate Osamor (Independent - Edmonton)

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether she has had recent discussions with (a) Royal Mail and (b) Ofcom on Royal Mail’s review of customer service points.

Answered by Kevin Hollinrake - Minister of State (Department for Business and Trade)

Decisions on the closure of customer service points are an operational matter for Royal Mail, provided they meet Ofcom’s regulatory requirement on Royal Mail, as the Designated Universal Service Provider, to provide access points for the universal service.

Whilst the Government has no role in Royal Mail’s operational decisions, I understand that Royal Mail has completed the first stage of its review of customer service points and decided to maintain the current estate.