Property Service Charges

Lee Pitcher Excerpts

Thursday 30th October 2025 Commons Chamber

[Lee Pitcher (Doncaster East and the Isle of Axholme) (Lab)]

I often hear the same story across Doncaster East and the Isle of Axholme about bills that jump without warning, charges that people cannot control, invoices that are hard to decipher and work that arrives late or not at all. If we pay for services, we should know what we are paying for, the standard we can expect, and how to put things right when they go wrong.

There has been some progress on what has been coined “fleecehold”, and on the rights of homeowners. I welcome steps to protect leaseholders from unjustified service charges and to raise standards in managing the agent sector, but many people still feel powerless when a bill lands. Change must bite on the ground.

We have heard that many households pay estate rent charges on top of council tax, and in the worst cases there are excessive or unexplained fees, charges for services that would normally be provided by local authorities, arbitrary administration costs and fees imposed during a sale. Too many discover too late that roads, verges and play areas are not adopted. No family should be ambushed by a large one-off bill for works that they could not foresee. Clear pre-sell disclosure and sensible reserve planning are essential.

There are good actors. Resident-led management companies, responsible freeholders and professional agents already publish clear breakdowns and engage on works early. They should feel backed by a system that raises the floor and rewards good practice. I therefore ask the Minister today for four things. First, will the Government promptly bring forward secondary legislation? We need to define what insurance fees are permitted, end hidden commissions and require standardised, transparent statements, so residents can see where every single pound goes. Secondly, will they set professional standards for managing agents? We need mandatory qualifications and a robust code of practice that will lift the quality bar and give residents confidence that estates are run properly. Thirdly, will they fix the major works regime? We need clear pre-sale information to be provided, early engagement on big projects to be required, sensible reserves to be planned, and safeguards put in place, so that households are not hit by avoidable spikes. Fourthly, will the Government make redress fast and affordable? We need to resource the first-tier tribunal, and publish simple guidance, so that residents can challenge unreasonable costs without needing deep pockets. I am sure that a small number of timely rulings will reset behaviour across entire developments.

My constituents in Doncaster East and the Isle of Axholme are not asking for special treatment. They are just asking for fairness—bills that are clear, charges that are reasonable, and services delivered as promised. I have set up a number of street surgeries in the areas from which I get the most comments on this matter. That way, I can hear constituents’ voices and directly feed back what they have said to the Minister and the Department as we move forward with the legislation. With prompt secondary legislation, tight definitions on insurance, professional standards for agents and an accessible tribunal system, we can turn a confusing and stressful system into one that treats residents with respect and provides peace of mind.

[Richard Foord]

The hon. Member talks about secondary legislation when suggesting what should happen next. The Leasehold and Freehold Reform Act provides protections for leaseholders on private managed estates; it enables them to go to a tribunal to challenge management charges. Does he think that that ought to exist for freeholders as well?

[Lee Pitcher]

The hon. Gentleman makes a valid point, and it is certainly one that the Minister should listen to and take into account. I was concluding when he intervened, so I will finish with this: our home should be a place where we get to dream, not where we have nightmares.