Written Question
Thursday 23rd November 2017
Asked by:
Martin Whitfield (Labour - East Lothian)
Question
to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many journals each journal manager working on universal credit in his Department is responsible for.
Answered by Damian Hinds
The caseload of a case manager will vary as it is dependent on a number of factors, including the complexity of the caseload and experience of the case manager.
The full service continues to develop iteratively, with claimants able to increasingly self-serve and interact digitally with their work coach and case manager.
Written Question
Thursday 23rd November 2017
Asked by:
Martin Whitfield (Labour - East Lothian)
Question
to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many hours of job-specific training (a) journal managers and (b) work coaches working on universal credit receive prior to commencing work as a qualified journal manager or work coach.
Answered by Damian Hinds
Department for Work and Pensions staff moving into a case manager role delivering Universal Credit Full Service receive a minimum of 90 hours of job-specific training. New staff joining the Department in this role undertake a minimum of 143 hours of learning. Work coaches also receive a minimum of 90 hours of training before they start working on Universal Credit, and new staff taking up this role go through at least 178 hours of job-specific learning. In all cases, the Department ensures staff are given sufficient on-the-job training to consolidate what they have learnt.
Speech in Commons Chamber - Thu 23 Nov 2017
Universal Credit
"I acknowledge much in this statement. On citizens advice bureaux and local authorities and the indication of greater collaboration, I wonder whether the Secretary of State will confirm two things. The first is that additional funds will be available to the third party sector to help with this collaboration and …..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: Universal Credit
Speech in Westminster Hall - Tue 21 Nov 2017
State Pension Age
"It is an honour to serve under your chairmanship, Mr Hollobone. I congratulate my hon. Friend the Member for Coatbridge, Chryston and Bellshill (Hugh Gaffney) on securing this profoundly important debate.
The state pension age has been discussed for over 70 years. I appreciate that we only have an hour …..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: State Pension Age
Speech in Westminster Hall - Tue 21 Nov 2017
State Pension Age
"Absolutely, and the point is very well made.
Across the UK, the profound unfairness of the changes has influenced and empowered local action groups working under the WASPI campaign. This debate was sought not only because of the inherent unfairness of the accelerated change, but because it offers an opportunity …..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: State Pension Age
Speech in Commons Chamber - Thu 16 Nov 2017
Universal Credit Roll-out
"Does my hon. Friend agree that it would help if the Government were to extend the implied consent, so that third sector organisations such as housing associations, but more importantly citizens advice bureau and welfare advisers, could give support and advice to people on universal credit without first having to …..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: Universal Credit Roll-out
Speech in Commons Chamber - Tue 24 Oct 2017
Universal Credit Roll-out
"My hon. Friend talks about workers who are claiming universal credit. Studies in East Lothian have shown that 18% of those people who are working saw no change in their income, that 18% saw an average increase of £18.31, and that 45% of people in work saw a fall in …..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: Universal Credit Roll-out
Speech in Commons Chamber - Tue 24 Oct 2017
Universal Credit Roll-out
"Will the hon. Gentleman give way?..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: Universal Credit Roll-out
Speech in Commons Chamber - Tue 24 Oct 2017
Universal Credit Roll-out
"Does my hon. Friend agree with my constituent who describes receiving universal credit as
“not a choice but the only means for survival”
and says that there is
“little that is human, supportive and protective in UC”?..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: Universal Credit Roll-out
Speech in Commons Chamber - Wed 18 Oct 2017
Universal Credit Roll-out
"East Lothian was chosen as one of the universal credit pilot areas—a place where it could be tested, and where learning could take place and it could have been rectified. In the short time that I have, I shall draw attention to two reports that I know the Government have …..."Martin Whitfield - View Speech
View all Martin Whitfield (Lab - East Lothian) contributions to the debate on: Universal Credit Roll-out