Mohammad Yasin
Main Page: Mohammad Yasin (Labour - Bedford)Department Debates - View all Mohammad Yasin's debates with the Department for Transport
Railway Ticket Offices
Mohammad Yasin Excerpts(8 months ago)
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Mohammad Yasin (Bedford) (Lab)
It is a pleasure to serve under your chairmanship, Mr Davies. I have been vocal in my opposition to this proposal. Indeed, I have responded to the consultation, setting out the many reasons why I oppose ticket office closures. If closing ticket offices was really about customer service, it would not be happening. It is a reduction in service, which is not wanted by any rail users I know or, I suspect, any of the nearly 700,000 people who have reportedly responded to the consultation.
The chair of the English Regional Transport Association, based in Bedfordshire, spoke for many when he said that members are
“opposed to the closure of local ticket offices generally as a cut and closure of an amenity many people still find useful and which with creativity can double up as a local information point bridging on-rail and off-rail information.”
I agree with him that closing tickets offices is a stupid proposition.
As a frequent rail user, I enjoy the flexibility of being a digital ticket buyer and a regular ticket office user. A huge number of rail users either do not have access to digital services, or cannot or do not want to use them. The plans are discriminatory, especially against older people, people with disabilities and those on the margins who cannot afford a smartphone or the average cost of tickets. The Government should be working proactively to encourage people to use public transport to travel, but instead they are restricting people.
Afzal Khan
Northern rail proposes to reduce ticket office hours at Levenshulme and Gorton stations in my constituency by 70%. Does my hon. Friend agree that this is purely a cost-cutting exercise, and yet another example of the managed decline of our railways?
Mohammad Yasin
I fully agree with my hon. Friend’s important point. What happens when a ticket machine does not work for whatever reason? That happens quite often; it is not unusual. How will a machine advise us on the best or cheapest route? People want to talk to informed people, not machines, to address their queries and concerns. Ticket offices and well-staffed stations are absolutely essential to ensure safe travel for customers and to keep our rail network accessible for disabled and vulnerable people.
These mean proposals are not about improving the rail service. They are all about putting profit before people. The British public are sick and tired of being taken for granted, and having to pay more for less in return. I hope the concerns raised by the hundreds of thousands of people who responded to the consultation will be listened to and acted on, which should mean that this ill thought through proposal is fully derailed.