Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how his Department monitors the different methods by which patients book appointments to see a GP in England.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
NHS England publishes monthly data on submissions received via online consultation systems, including clinical and administrative requests, and the number of cloud-based telephony calls received by general practices (GPs). The annual General Practice Patient Survey and the monthly Office for National Statistics Health Insight Survey collect data on the methods patients use to contact their GP and the perceived ease of contact with each method.
As part of our ambition to end the 8:00am scramble, we want patients to contact their practice by phone, online, or by walking in, and for people to have an equitable experience across these access modes. To ensure that patients are not digitally excluded, the GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a GP. Practice receptions should be open so that patients without access to telephone or online services are in no way disadvantaged.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how his department ensures GPs retain telephone and reception facilities to book appointments at GP clinics.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
As part of our ambition to end the 8:00am scramble, we want patients to contact their practice by phone, online, or by walking in, and for people to have an equitable experience across these access modes. To ensure that patients are not digitally excluded, the GP Contract is clear that patients should always have the option of telephoning or visiting their practice in person, and all online tools must always be provided in addition to, rather than as a replacement for, other channels for accessing a general practice (GP). Practice receptions should be open so that patients without access to telephone or online services are in no way disadvantaged.
To support patients who depend on telephone bookings, the 2025/26 GP Contract includes a requirement for all GPs to offer online booking throughout core hours, from 8:00am to 6:30pm. This is designed to ease pressure on phone lines by allowing those who prefer online booking to do so at any time, freeing up phone lines, reducing long phone queues, and improving the experience for those reliant on telephone bookings.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how many responses were received to the staff survey conducted by the National Maternity and Neonatal Investigation team that closed on 9 March 2026; how many NHS trusts in England were represented in the results; and what the breakdown of responses was by (a) profession and (b) clinical speciality.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
Baroness Amos launched a call for evidence for those who work in the maternity and neonatal pathway, which closed on 9 March. The Department understands the Independent National Maternity and Neonatal Investigation team has received more than 9,000 responses from across 124 trusts. A breakdown for responses by profession or clinical speciality is not yet available as evidence is still being analysed by the independent investigation team. This will be published in the final report. Information about how to access the workforce survey was distributed to all National Health Service trusts, and the investigation asked them to share the link to all maternity and neonatal staff groups, both clinical and non-clinical.
Evidence collection is still ongoing. When visiting the 12 local NHS trusts identified in the Terms of Reference, the investigation team conducted evidence panels with staff as well as reviewing maternity and neonatal facilities. Further evidence collection was conducted after the visits, including interviews with the senior executive team and one to one conversations offered to staff if they do not feel comfortable talking in a group. As of 26 February, the investigation had held 44 staff panels and completed 75 staff/executive interviews as part of the local reviews. The investigation is now in the process of undertaking interviews with national system leaders.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how many meetings the National Maternity and Neonatal Investigation team has held during its evidence gathering with a) frontline NHS maternity staff and b) staff representative organisations.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
Baroness Amos launched a call for evidence for those who work in the maternity and neonatal pathway, which closed on 9 March. The Department understands the Independent National Maternity and Neonatal Investigation team has received more than 9,000 responses from across 124 trusts. A breakdown for responses by profession or clinical speciality is not yet available as evidence is still being analysed by the independent investigation team. This will be published in the final report. Information about how to access the workforce survey was distributed to all National Health Service trusts, and the investigation asked them to share the link to all maternity and neonatal staff groups, both clinical and non-clinical.
Evidence collection is still ongoing. When visiting the 12 local NHS trusts identified in the Terms of Reference, the investigation team conducted evidence panels with staff as well as reviewing maternity and neonatal facilities. Further evidence collection was conducted after the visits, including interviews with the senior executive team and one to one conversations offered to staff if they do not feel comfortable talking in a group. As of 26 February, the investigation had held 44 staff panels and completed 75 staff/executive interviews as part of the local reviews. The investigation is now in the process of undertaking interviews with national system leaders.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether the staff survey conducted by the National Maternity and Neonatal Investigation team included all maternity and neonatal care professions, including maternity support workers.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
Baroness Amos launched a call for evidence for those who work in the maternity and neonatal pathway, which closed on 9 March. The Department understands the Independent National Maternity and Neonatal Investigation team has received more than 9,000 responses from across 124 trusts. A breakdown for responses by profession or clinical speciality is not yet available as evidence is still being analysed by the independent investigation team. This will be published in the final report. Information about how to access the workforce survey was distributed to all National Health Service trusts, and the investigation asked them to share the link to all maternity and neonatal staff groups, both clinical and non-clinical.
Evidence collection is still ongoing. When visiting the 12 local NHS trusts identified in the Terms of Reference, the investigation team conducted evidence panels with staff as well as reviewing maternity and neonatal facilities. Further evidence collection was conducted after the visits, including interviews with the senior executive team and one to one conversations offered to staff if they do not feel comfortable talking in a group. As of 26 February, the investigation had held 44 staff panels and completed 75 staff/executive interviews as part of the local reviews. The investigation is now in the process of undertaking interviews with national system leaders.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, with reference to the Royal College of Midwives' campaign entitled Safe staffing = safe care, January 2026, what assessment he has made of the potential merits of providing multi-year funding through a national maternity and neonatal action plan on maternity services.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Government is committed to publishing a 10 Year Workforce Plan to set out action to create a workforce ready to deliver the transformed service set out in the 10-Year Health Plan. The 10 Year Workforce Plan will build on the 10-Year Health Plan to set out how we will deliver a new workforce model with staff who are aligned with the future direction of reform. The Department launched a Call for Evidence in September 2025 until November 2025 to seek views from healthcare organisations and those with expertise in workforce planning to develop the new workforce plan.
The independent National Maternity and Neonatal Investigation, chaired by Baroness Amos, is expected to publish findings in the spring. My Rt Hon. Friend, the Secretary of State for Health and Social Care, will chair the National Maternity and Neonatal Taskforce to address the recommendations and develop a new national action plan to drive improvements across maternity and neonatal care.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to ensure that Integrated Care Boards are implementing NICE guidance on intermediate care for patients experiencing homelessness.
Answered by Ashley Dalton
The Department recognises the importance of ensuring that people experiencing homelessness have access to appropriate intermediate care. The National Institute for Health and Care Excellence’s guideline NG214 on integrated health and social care for people experiencing homelessness sets out clear expectations for services to be accessible and tailored to the needs of individuals experiencing homelessness. This guidance is available at the following link:
https://www.nice.org.uk/guidance/ng214/chapter/Recommendations#intermediate-care
The intermediate care framework, published in 2023, stipulates that intermediate care services should be available to all eligible individuals, including those experiencing homelessness or at risk of homelessness. The intermediate care framework is available at the following link:
Guidance on discharging people at risk of or experiencing homelessness, published in 2024, further states that specialist and bespoke homeless intermediate care services should be developed in response to needs and should be integrated so that ‘mainstream’ and ‘specialist’ services work seamlessly together. The guidance on discharging people at risk of or experiencing homelessness is available at the following link:
The Better Care Fund supports local systems to integrate health, housing, and social care in ways that deliver person-centred care. One of the conditions is that Health and Wellbeing Boards are required to submit plans showing projected demand and planned capacity for intermediate care services with due regard to the need to reduce inequalities in access to and outcomes achieved by National Health Services.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether his Department has made an assessment of the potential merits of implementing mandatory training for opticians and GPs to recognise Charles Bonnet Syndrome.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
There are no plans to implement mandatory training for opticians and general practitioners to recognise Charles Bonnet Syndrome. Healthcare professionals are responsible for ensuring their clinical knowledge remains up-to-date and for identifying learning needs as part of their continuing professional development. The College of Optometrists has also published a number of resources providing information about Charles Bonnet Syndrome for optometrists and patients.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, with reference to the Royal College of Obstetricians and Gynaecologists's report entitled A work in progress: evaluating the women’s health strategy, published in July 2025, whether he plans to update his Department's Women's health strategy for England to align it with the 10 Year Health Plan.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The 2022 Women's Health Strategy identified many important issues which remain valid, and we have already made excellent progress turning the commitments in the strategy into tangible action. This includes delivering 5.2 million extra appointments, tackling gynaecology waiting lists using the private sector, and we will shortly make emergency hormonal contraception free in pharmacies. We now need to update the Women’s Health Strategy to align with the 10-Year Health Plan and identify areas where we need to go further.
Asked by: Neil Coyle (Labour - Bermondsey and Old Southwark)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure ICBs meet national requirements for hospice performance.
Answered by Stephen Kinnock - Minister of State (Department of Health and Social Care)
Palliative care services are included in the list of services an integrated care board (ICB) must commission. To support ICBs in this duty, NHS England has published statutory guidance and service specifications. The statutory guidance states that ICBs must work to ensure that there is sufficient provision of palliative care and end of life care services to meet the needs of their local populations, which can include hospice services available within the ICB catchment.
NHS England has a legal duty to annually assess the performance of each ICB in respect of each financial year and to publish a summary of its findings. This assessment must assess how well the ICB has discharged its functions.
Whilst the majority of palliative and end of life care is provided by National Health Service staff and services, we recognise the vital part that voluntary sector organisations, including hospices, also play in providing support to people at the end of life and their loved ones. Most hospices are charitable, independent organisations which receive some statutory funding for providing NHS services.
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England and, therefore, covers the palliative and end of life care sector, including independent hospices. The CQC registers health and adult care providers, monitors and inspects services to see whether they are safe, effective, caring, responsive and well-led, and publishes its findings, including quality ratings.
The CQC can use its legal powers to take action where poor care is identified, and publishes regional and national views of the major quality issues in health and social care, including palliative and end of life care, encouraging improvement by highlighting good practice.
The Department and NHS England are currently looking at how to improve the access, quality, and sustainability of all-age palliative care and end of life care in line with the 10-Year Health Plan.
The Government and the NHS will closely monitor the shift towards the strategic commissioning of palliative and end of life care services to ensure that services reduce variation in access and quality, although some variation may be appropriate to reflect both innovation and the needs of local populations.
I am pleased to confirm the continuation of children’s hospices funding for the next three financial years, 2026/27 to 2028/29 inclusive. This funding will see circa £26 million, adjusted for inflation, allocated to children’s hospices in England each year, via their local ICBs on behalf of NHS England, as happened in 2024/25 and 2025/26. This amounts to approximately £80 million over the next three years.