Asked by: Richard Fuller (Conservative - North East Bedfordshire)
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, how many complaints have been made about HM Revenue and Customs in each of the last five years; and how many such complaints related to mistakes in calculated tax liability.
Answered by David Gauke
The table below shows the number of complaints received by HM Revenue and Customs (excluding the VOA) for each of the years 2009/10 – 2013/14. The figure for 2013/14 will be published in the HMRC Annual Report later this month.
Year | Number of complaints |
2009/10 | 71406 |
2010/11 | 76721 |
2011/12 | 74831 |
2012/13 | 67956 |
2013/14 | 64729 |
HMRC's complaints database does not currently distinguish between complaints about mistakes in calculated tax liability from mistakes in other functions. HMRC is developing a robust process for learning from customer's complaints which aims to reduce or eliminate mistakes made.