16 Roger Gale debates involving the Department for Work and Pensions

Welfare Reform (People with Disabilities)

Roger Gale Excerpts
Tuesday 30th June 2015

(8 years, 10 months ago)

Westminster Hall
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On resuming
Roger Gale Portrait Sir Roger Gale (North Thanet) (Con)
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I indicate to Members now, to allow them a little preparation, that I intend to impose a five-minute limit on Back Bench speeches. Six hon. Members from various parties have indicated a desire to speak: if you can manage it in less than five minutes, it will help others. That will leave about five minutes each for Opposition Front-Bench speeches and for the Minister.

Debbie Abrahams Portrait Debbie Abrahams
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I was discussing the experiences of disabled people, 90% of whom have worked. For people with disabilities, the experience of an interview can be particularly discouraging.

People with disabilities should be able to access the same opportunities as everyone else, including being able to use their talent and skills to the best of their ability. No one should feel that they are unable to reach their potential or that their hopes and dreams do not matter. The Government have cut the support for disabled people that allows them to live as normal a life as possible, but they have failed to provide meaningful support to help disabled people into work and enable them to thrive, thereby protecting them from leaving the labour market prematurely.

Having just one disability employment adviser for 600 disabled people is quite shocking and reveals the Government’s priorities. Similarly, there is chaos, and inadequacies, in the specialist employment support service Access to Work, which last year supported just 35,000 disabled people into work and at work. That just does not cut it. What happened to the money de-invested from Remploy, which was meant to be reinvested in Access to Work?

The extra costs commission analysed the additional costs faced by disabled people and found that on average they spend an extra £550 per month on costs associated with their disability. By contrast, in 2015-16 the average award of personal independence payment or disability living allowance was £360 per month. On top of this, as I mentioned earlier, Scope has estimated that 600,000 fewer disabled people will be eligible for support. Couple this with the £3.5 billion cut to social care and it all adds up.

It comes as no surprise that people with disabilities are twice as likely to live in persistent poverty as non-disabled people: 80% of disability-related poverty is caused by extra costs. This has implications for disabled people’s families as well, because a third of all families living in poverty include one disabled family member.

George has a mild learning disability. He has suffered with a bad back since an accident a few years ago and can no longer do the heavy lifting work that he used to do when he worked in a warehouse. George works 12.5 hours a week as a cleaner in a local college, but wants to work more to earn working tax credit. He said:

“Hopefully I might be able to find another job or increase the hours with the job I’ve got. Next year I might have a word with my supervisor but everyone is short of cash at the moment so I’ll have to wait and see!”

For now, he relies on employment support allowance to top up his wages. He lives a modest life. He attends a local self-advocacy group, where he receives additional support when he needs it, and meets up with friends and family when he can. He certainly does not have cash to spare. Without ESA he could not afford to get out and about and would risk becoming very isolated. He has been in financial difficulty in the past, and it was only because of the support he got from the self-advocacy group that he managed to keep his own home—he was under threat of being made homeless. George is lucky. Unfortunately, thousands of people do not have the benefit of the support that he has.

I am sure it has not escaped your attention, Sir Roger, that more than 336,000 people have signed a petition calling on the Government to publish data on the number of people on incapacity benefit and ESA who have died since November 2011. This petition was started followed a ruling by the Information Commissioner on 30 April compelling the Government to publish these data in 35 days, including the number of those who died following being found fit for work.

Last week there was an amazing sequence of events. On Monday, the Secretary of State told me that he could not publish these data because they were not kept, and told me to stop scaremongering; on Wednesday, the Prime Minister said that they would be published; and this was swiftly followed by the Government saying that they were appealing against the Information Commissioner’s ruling, stating that publishing these data would lead to “probable misinterpretations” and “was too emotive...and wasn’t in the public interest”. What an absolute shambles! I could not disagree more. This is definitely in the public interest. As a former public health academic, I am more than aware of the strict criteria for establishing causality, but there are no grounds for not publishing numbers of actual deaths as well as the Government-proposed standardised mortality ratios, including those who died within six weeks of being found fit for work. Will the Minister now confirm when these data will be published?

At the same time, following on from Select Committee on Work and Pensions inquiries into sanctions beyond Oakley, I should be grateful if the Minister confirmed when the Government will publish redacted information on the circumstances of the deaths of claimants who died while sanctioned, and what changes the DWP instigated in the light of reviews of these deaths. It is notable that, since the Government’s new sanctions regime, the rate of sanctioning of people on IB and ESA has doubled. Will the Minister also confirm whether the significant surge in suicide rates for both men and women since 2010—but particularly for working-age men—is being analysed by the DWP? I thank my former public health colleague Ben Barr for providing me with these data.

My final comments relate to next week’s Budget. There is much concern that the Government may once again target disabled people. Will the Minister pledge today that there will be no further erosion of support for disabled people, including taxation of universal disability benefit or restricting the Motability scheme, which enables over 56,000 to keep their job? He did not answer the questions I asked him during our previous exchange on the PIP process, so I should be grateful for a yes or no answer today.

Being disabled is not a lifestyle choice. I am proud of the principles underpinning our model of social welfare, where any one of us is afforded protection should we fall ill or become disabled, but it is at risk from this Government. I urge the Government not to take any further steps along their regressive path.

Roger Gale Portrait Sir Roger Gale (in the Chair)
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The debate will end at 5.55 pm. I shall have to call the Front Benchers to speak not later than 5.40 pm.

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Madeleine Moon Portrait Mrs Madeleine Moon (Bridgend) (Lab)
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I draw attention to the interest that I declared in a previous debate. I would rather not repeat it.

We have talked a lot about language. Language is critical, because we are talking about a spectrum of capability and disability. Sometimes, it is all too easy to lump the disabled all together. Part of the problem is that that has happened, largely in this place, but also in the media and, sometimes, in the mind of the public. That is dangerous. We in this place are responsible for ensuring that the public are given a wider and clearer understanding of what we are talking about. We have failed in that. It is time that we stopped, looked at our language, and were clearer.

There is no doubt that there has been some language of “shirkers” and “scroungers”, but there has also been a failure to recognise that some of the people who undergo assessments are terminally ill. They have been assessed by their GPs and consultants as having life-ending conditions. They are the people about whom I want to talk. They should not have to face accusations of being shirkers. They should not face onerous assessments and a requirement that they justify their access and right to benefits.

These are people whose lives are able to continue only because of the carers who care for them with deep love and affection. They are people for whom the assessment process brings huge fear, not only of not getting the benefit, but of not being able to stand up and describe what their life is like—of not being able to say, “I deal with incontinence every day. I can’t swallow. I can’t speak. In fact, I can’t even articulate to you how bad my life is.” We need to recognise that too many people in this country endure that on a daily basis.

I remember, when my husband was passported on to personal independence payment, having to talk, on the telephone, about what his life was like. I have to say, that is not easy. We should not place people in that position. A few days later, I received a letter that said, “If you don’t hear from us by this date, please come back to us.” I did not hear, so I went back to them, and they said “You don’t need to ring us. You don’t need to talk to us.” I had got myself into a state before I rang, and I am somebody who has dealt with disability all their professional life. I had made 20 or 30 phone calls before I got through, and to be told, “Oh, we don’t know why we send those letters out. We don’t need to talk to you; it’s under process,” is insulting.

Let me mention briefly the DS1500. It is an extremely painful thing for someone to receive, because it basically tells them, “This life is about to end”—potentially in six months. I have dealt with people with terminal cancer who have refused a DS1500 because they do not want to be told that. They do not want to know it, and yet it is a huge passport for people to other benefits. We have to look at the DS1500, because many GPs are loth to discuss giving a DS1500 to someone who is terminally ill. We cannot allow that to continue.

We have to look at how we ensure that people who have life-ending illnesses are dealt with compassionately and with dignity, and we are not doing that now. We need to ensure that their carers are enabled to carry on in a way that makes them feel trusted and respected by the state, not like a scrounger or someone who is not dealing with the worst horrors that life can bring. We must always remember that disability benefit fraud is at 0.5%. Let us keep that in mind.

Roger Gale Portrait Sir Roger Gale (in the Chair)
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I apologise to the hon. Member for Islwyn (Chris Evans) because we have run out of time for non-Front-Bench speeches. I am placing your presence on the record, but you may seek to intervene in one of the winding-up speeches.

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Natalie McGarry Portrait Natalie McGarry
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I thank the hon. Gentleman for his intervention and echo his concerns. I would add that other people with systemic and advanced disabilities have to attend test centres that are well out of their geographic reach. The Scottish—

Roger Gale Portrait Sir Roger Gale (in the Chair)
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Order. I would urge the hon. Lady to leave the Minister time to respond to the debate.

Natalie McGarry Portrait Natalie McGarry
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The Scottish Government have repeatedly called for a halt to the PIP roll-out, which has been an extremely messy, damaging and stressful process for claimants. Last week, I tabled a question to ask the Minister what review was being done of those with mental ill health who had been denied PIP on the basis of tests with a physical aspect. The answer was that the Government are not currently reviewing the matter, which is no comfort to constituents of mine who have come to me in abject despair having been denied PIP and become embroiled in the messy, uncertain and lengthy appeals process.

Disabled people are already at risk of being in lower-income households, and the UK Government’s cuts are making things worse. Currently, half of all people living in households with a disabled adult are in the bottom 40% in terms of income.

Carolyn Harris Portrait Carolyn Harris (Swansea East) (Lab)
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Will the hon. Lady give way?

Roger Gale Portrait Sir Roger Gale (in the Chair)
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Order. I am terribly sorry, but the Minister must have the time to reply to the debate.

Natalie McGarry Portrait Natalie McGarry
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Some 20% of individuals in households containing a disabled adult were in relative poverty. For households with no disabled adult, the figure was 14%.

In conclusion, I urge the Minister to halt the move to PIP and to implement an urgent review of the assessment at test centres and the unconscionable delays in the assessment and appeals systems. I also urge him to listen to disability organisations in civic society ahead of next week’s Budget.

Personal Independence Payments

Roger Gale Excerpts
Wednesday 21st January 2015

(9 years, 3 months ago)

Westminster Hall
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Mark Harper Portrait Mr Harper
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I take that point, and Paul Gray’s review will partly inform that. If there are lessons to be learned about implementation when the proposals are published and changes are made, I am sure that officials in my Department and Ministers in the UK Government will want to work in partnership with Ministers and officials in the Scottish Government to ensure that things proceed smoothly. We will publish the response to the Smith commission in the not-too-distant future. As Members have said, a commitment has been made to do so by 25 January. I want to put on record that we will proceed on the basis of existing law.

The hon. Member for Foyle mentioned children. There are no plans to extend PIP to children; we have always said that we wanted to see how PIP for adults worked. If a decision was made to extend PIP to children—I emphasise that there are no plans to do so—it would be subject to consultation and to the affirmative procedure in Parliament, so both Houses would have to be involved in that decision. The hon. Gentleman is right to say that primary legislation would not be required, but parliamentary procedures would have to be followed.

On the question of the transition from DLA for young people, which the hon. Member for Stretford and Urmston mentioned, people cannot claim PIP until their 16th birthday, but we contact people in advance to enable them to prepare and, as she said, to see whether the child needs an appointee to help them through the process. She asked some specific questions, following up on her earlier written question. I will look at the Hansard report of the debate and, if she is content for me to do so, I will write to her and place a copy of the reply in the Library, which I hope will help colleagues.

In summary, I have made it clear that delays, which several hon. Members have touched on, are unacceptable. The Department and providers have been working hard to deal with them. The hon. Member for Erith and Thamesmead mentioned that I will be giving evidence to the Work and Pensions Committee next week—I am looking forward to that, as is she—on a number of issues, including PIP. I will be happy to explain the progress that we have made. We will publish properly verified statistics to make sure that that is an informed discussion.

We have welcomed the Gray review. I have said a little about some of the areas in which we are already working on it, and we will publish a full response. I think I have answered seven of the nine questions asked by the hon. Member for Erith and Thamesmead—we will cover the two that I did not answer in our full response to Paul Gray’s review, which we will deliver in due course. I think I have touched on all the questions that hon. Members have asked. The debate has been helpful, and I am grateful to the hon. Lady for securing it.

Roger Gale Portrait Sir Roger Gale (in the Chair)
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Order. Before I call Mr McKenzie to open the next debate, the Chair has not been notified, but there appears to be a change of Minister. Is that correct?

Housing Benefit (Wales)

Roger Gale Excerpts
Thursday 1st May 2014

(10 years ago)

Westminster Hall
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Huw Irranca-Davies Portrait Huw Irranca-Davies
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Lord Freud kindly appeared recently at a meeting of the all-party parliamentary group on housing. When he was asked by a number of south Wales visitors to the group about the singular impact on Wales of this measure, whatever we call it, his answer was interesting. He said that if there were evidence of what he termed in Latin an “in extensis” impact on a region, he would look at it again. I have heard nothing since. Does the hon. Gentleman agree that if there is a singular and extensive impact across Wales compared with other regions, the measure should be looked at again?

Roger Gale Portrait Sir Roger Gale (in the Chair)
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Order. The hon. Gentleman was invited to intervene, but that was a lengthy intervention. Please keep them short.

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Madeleine Moon Portrait Mrs Moon
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I am talking about direct payment—

Geraint Davies Portrait Geraint Davies
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Will the hon. Gentleman give way?

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None Portrait Several hon. Members
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rose

Roger Gale Portrait Sir Roger Gale (in the Chair)
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Order. Hon. Members will notice that a significant number of Members wish to speak. Two debates are to take place this afternoon within a three-hour period. The allocation of time is to some extent in the gift of the Chair, but at this stage I would urge a reasonable degree of caution on all hon. Members, to ensure that both subjects on the agenda are debated thoroughly. Clearly, if the first debate overruns, that will eat into the time available to debate the second report. That is a question of judgment for hon. Members.

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Siân C. James Portrait Mrs James
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I thank my hon. Friend and colleague in the city and county of Swansea for that contribution. We are in a horrendous situation, which has left those in our communities who are least able to defend themselves reeling. I have a horrible feeling that it is only the tip of the iceberg, and that other nasty policies will soon come along to make those people’s lives even more difficult than they are now.

Roger Gale Portrait Sir Roger Gale (in the Chair)
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Order. Several members of the Welsh Affairs Committee and one patient Privy Counsellor are still waiting to speak. I do not propose to impose any time constraint on speeches at this stage, because it strikes me that this report will probably take slightly longer to discuss than the following one. I mention that in case there is a rising tide of alarm. We will endeavour to accommodate everyone.

Pensions Bill

Roger Gale Excerpts
Tuesday 29th October 2013

(10 years, 6 months ago)

Commons Chamber
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Peter Bottomley Portrait Sir Peter Bottomley
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The Government chose and Parliament endorsed that we would have free movement of people and of benefits in this sense, but the Secretary of State will no doubt be able to answer my right hon. Friend with greater certainty. The essential point is that as a country joins the EU—or even EFTA—the entitlement to increases in pensions comes with it.

When preparing my thoughts on this matter, I might have anticipated that the Prime Minister would say that he would give consideration to calls for a wider review of the issue. I might also have expected him to conclude that he was not minded to pursue such a review at this time. That is the gentlest form of saying no that I have come across.

I suspect that, as and when we extend voting rights to British nationals living overseas, either for a period of 15 years or for even longer, as many other countries do, our Members of Parliament who represent those overseas resident voters will start putting the pressure on, and that change will come. The Prime Minister might be anticipating that. He might see the sense and justice of such a change, but, given his position, he has to say no to a lot of popular causes. Perhaps the justice element for which is so rightly praised in the Commonwealth has not quite come to his mind yet.

In fact, I received a letter from the Prime Minister about half an hour ago confirming what I had anticipated. He has said that

“the case for not departing from the position of successive Governments is clear.”

I have already pointed out how the position has changed in respect of the reciprocal arrangements. His letter goes on:

“To do so would cost hundreds of millions of pounds at a time when the pressure on a welfare system is considerable and when we are asking many people who live in the UK to make sacrifices.”

That could be an argument for cutting off increases for all overseas pensioners, but that is not going to happen. The anomaly will continue. It has carried on from 1972 to 2013. If I am still here in 20 years’ time, will Ministers still be trotting out the same arguments that they used in 1972? I jolly well hope not.

I pay tribute to the leaders of the International Consortium of British Pensioners in Canada and Australia. They have had work done by Oxford Economics to make the case for the health care savings. We all know that the majority of costs to the national health service are incurred by people in the last years and weeks of their lives. Which of the people living overseas are the most likely to return to this country for their end-of-life health care? I suggest that it is those living in the United States, whose insurance might have run out and who cannot meet the costs, and people in Europe who might want to return to this country to be treated in a health service they know and in a language they are used to. I doubt that many people would come back from New Zealand, Australia, South Africa or Canada.

The health care question was what prompted us to call for the whole of Government review. I pay tribute to my hon. Friend the Member for North Thanet (Sir Roger Gale), who came with me last week when the Prime Minister very kindly gave us the opportunity to put some of these points to him.

Roger Gale Portrait Sir Roger Gale (North Thanet) (Con)
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My hon. Friend has already paid tribute to the leaders of the campaign in Canada and Australia. Jim Tilley has told us of the case of an English lady in Australia who is living on £6 a week. The rest of the money that she has to live on is provided by the Australian Government, because our Government cannot give it to her. Does that make my hon. Friend feel proud?

Peter Bottomley Portrait Sir Peter Bottomley
- Hansard - - - Excerpts

I find that shaming.

One of the reasons to be active in public service is to identify injustice and to work against it. It might take months, years or decades, but this is a fight for which I would like to see more support from the Opposition and from those on my own side. My hon. Friend has mentioned Jim Tilley. I want to mention John Markham, the director of public affairs for the International Consortium of British Pensioners, who is based in Toronto, in Canada. He has pointed out:

“Approximately 10% of all pensioners live abroad, roughly 1 million people. Of that million, 50% receive annual increases to their state pension, and the other 50% do not, solely based on country of residence.”

That arbitrary, historical decision is unjustifiable.

I am not going to quote back to the Minister what he said about this before he became a Minister. Some people have to go through that embarrassment, but I do not want to subject him to it. I will say, however, as we approach Remembrance Sunday and Armistice day, that the countries in which we have shared war memorials are those most likely to be affected. They are the countries whose people served in the former British empire and Commonwealth armies, and those people are the ones who are not getting the increase.

John Markham goes on to say:

“The recent select Committee on the new single tier Pension Bill declared it to be an anomaly that should be fixed.”

I have mentioned the Oxford Economics report. The Department for Work and Pensions might say that that was just a small survey, and that the benefits would take years to accrue. Well, the sooner we start, the better. The argument for doing it is not that it will pay this country, but that it is right.

I could go through the other arguments used by Julian Ridsdale, but there is restricted time for the debate, and it would be interesting to hear what the Labour Front-Bench team has to say. I know, too, that others wish to speak on this issue and to other amendments in the group. Let me declare the best judgment at the end of this debate. We will say no to clause 20, but we will not force a walk-through Division. That is a way of illustrating what we feel, without unduly taking up the House’s time, when Third Reading is also ahead of us. I hope the House will understand that.

Caroline Lucas Portrait Caroline Lucas
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I am pleased to follow the hon. Member for Worthing West (Sir Peter Bottomley), who has spoken passionately about the importance of fairness and justice. I believe that those very same principles underlie the issue I want to raise this afternoon. I want to speak to my new clause 6, while confirming my support for new clause 8. Those new clauses both relate to the group of women who will not qualify for the single-tier pension, whereas men with the same date of birth will.

One of my constituents, Catherine Kirby, has been a passionate and tireless champion for women in her position. Understandably, she feels that she and others in her situation are faced with a dual disadvantage of being subject to an increase in the state pension age under the 1995 Act, while being denied eligibility for the single-tier pension. Not all, but some of these women will be left with a lower weekly state pension compared with men of the same age. No wonder my constituent, like many others, believes this creates unnecessary and unjustifiable inequality and discrimination.

The Minister has said in the past that women in the position of my constituent should defer, but for those on low incomes who are unable to work and do not have a convenient pot of money, that is not an option. He has explained in the past that because the new system excludes additional benefits such as for bereavement, it is not possible for the Government to tell women what would be best for them. For some women, however, that is simply not relevant to their situation. They already know that they would be better off—by £15 a week, in Catherine’s case, which is significant.

The Minister has said that, over a lifetime, most of these women would get more than the average man with the same date of birth, but theoretical lifetime averages are simply irrelevant to the difficult financial situation faced by my constituents and others in the real world. It is their weekly pension income that matters, and I believe that that is what should occupy our attention as their representatives.

I will support Labour’s new clause 8, which calls for a review of whether all women born on or after 6 April 1951 should be included within the scope of the new pension arrangements. That is not my preferred option, however. Not all will definitely lose out, and I do not think we necessarily need a review to find a solution that works for the relatively small but important number of women who may lose out.

My new clause 6 simply gives these women the right to choose to receive their state pension and associated benefits under the new state pension system set out in part 1 from its introduction in April 2016, if they judge it to be in their best interest to do so. It would not require the Government to tell them what to do, merely to ensure that information about the full range of entitlements under the old state pension rules and the new state pension is available to allow women to make a comparison of total weekly income. The responsibility for making a choice would rest fully with the individual.

I believe this group of women deserve a much better deal, and if that means upgrading to the single tier, that should be permitted. If the Government do not do that, it will be an example of blatant discrimination. It would not be difficult to remedy the situation and it would make a huge difference to the women involved. This group of women certainly deserve better. They are the generation who campaigned for equality for women. They began their working lives being discriminated against; the Government can and should give them the right to be included in a new single-tier pension to ensure that they do not end their lives feeling discriminated against, as well.

Roger Gale Portrait Sir Roger Gale
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Jim Tilley’s old friend, the British widow living in Australia on a frozen pension of less than £7 a week, is not a statistic. She is the difference between what is right and what is wrong. If this country cannot do what is right, I have to say that I feel a great sense of shame. The denial of the money to people who have in many cases served their country and fought for it—some of their friends and families have died for this country—and who have worked here and paid their taxes, is indefensible. Their case is morally right.

Unemployment (Halifax)

Roger Gale Excerpts
Wednesday 1st February 2012

(12 years, 3 months ago)

Westminster Hall
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Craig Whittaker Portrait Craig Whittaker (Calder Valley) (Con)
- Hansard - - - Excerpts

I thank the hon. Lady for securing this debate. My constituency is also in the Calderdale district, and like her, we are all concerned about unemployment, although I think that the figure of 20% may be a little far-fetched. As MPs, we must do all we can promote the area for business growth, which we know to be the key thing. That is particularly true when 20% of constituents in Halifax and Calder Valley work in manufacturing.

Does the hon. Lady agree that although we are incredibly concerned about unemployment, we must also celebrate success? I highlight the example of JLA in Ripponden, which has spent £1 million; KT Hydraulics has recently spent £2 million, and Decorative Panels has invested £8 million. Boxford has recently moved from the hon. Lady’s constituency to mine, spending £6 million and creating many jobs.

Roger Gale Portrait Sir Roger Gale (in the Chair)
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Order. I have been very tolerant, but an intervention must be an intervention.

Linda Riordan Portrait Mrs Riordan
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I thank the hon. Gentleman for that intervention, and as I will show later in my speech, I do not intend to talk down Halifax—quite the reverse. I saw the Halifax Courier on Saturday night and read about the new jobs that have been created in Calder Valley. The Halifax Courier is a great source of local knowledge. It talks up Halifax and I have worked with it on many local campaigns, including that to get a direct train service to London, which we accomplished a couple of years ago.

Why have I called this debate today? It is not to make overt party political points, but rather to set out the background and put on the record the current unemployment figures in Halifax which, I am afraid, speak for themselves. I find such figures alarming and wish to seek answers and assurances from the Minister about what can be done. What can be changed, and what initiatives is he planning to ensure that levels of unemployment start to reduce in my constituency?

Welfare Reform

Roger Gale Excerpts
Thursday 11th November 2010

(13 years, 6 months ago)

Commons Chamber
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John Bercow Portrait Mr Speaker
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Order. There is much interest in this statement, but great pressure on parliamentary time, so brevity from Back-Bench and Front-Bench Members alike is essential.

Roger Gale Portrait Mr Roger Gale (North Thanet) (Con)
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The introduction of workfare is about 25 years overdue. I congratulate my right hon. Friend on grasping that nettle and I hope that he will not let go of it. One aspect that he did not touch on was the operation of the jobcentres. Jobcentres are no longer jobcentres, but benefit-processing centres. Will he say just a little about how he intends to address that issue?

Iain Duncan Smith Portrait Mr Duncan Smith
- Hansard - - - Excerpts

I understand the point that my hon. Friend is making. The reality is that we will reform the whole jobcentre process to make sure that it dovetails with what we are trying to do. Yes, of course, there are areas where some of the advice that is given is not always necessarily of the highest quality, but most jobcentres, and most of the people who work in them, are determined to help the individuals they meet, to advise them properly and to get them back into work. Of course, the Work programme will include private and voluntary sector organisations, so we will tap into the very best qualities and skills that lie outside the jobcentres. My hon. Friend should rest assured that this will only get better.