Oral Answers to Questions

Zöe Franklin Excerpts

Wednesday 18th June 2025 Commons Chamber

[Bridget Phillipson]

My hon. Friend brings real expertise, and I listened carefully to what he had to say. We will consider those issues through the schools White Paper later this autumn. The curriculum and assessment review is also under way, and it is considering all aspects of how we can make sure that young people have access to a broad and rich curriculum. In addition, we know that poverty is a real barrier for so many children, and that is why I am delighted that this Labour Government are expanding free school meals eligibility, lifting 100,000 children out of poverty.

[Zöe Franklin (Guildford) (LD)]

3. What steps she is taking with Cabinet colleagues to help reduce digital exclusion for people with communication disabilities.

[The Minister for Social Security and Disability (Sir Stephen Timms)]

The digital inclusion action plan, published in February, sets out plans to widen access to devices, drive digital upskilling, break down barriers to participation and support people in their own communities. The plan highlights disabled people as one of five priority groups more likely to be digitally excluded, and the focus is therefore on them in particular.

[Zöe Franklin]

A constituent contacted me specifically about the digital inclusion action plan, explaining that because of his voice disability, spasmodic dysphonia, he struggles to access essential services such as banking, because automated phone systems could not understand his voice. There is often no clear way of bypassing those systems, and alternatives like webchat are slow and ineffective. This is a growing issue for many people with communication disabilities. What steps is the Minister taking, with Cabinet colleagues, to ensure that services remain accessible, and will the issue be addressed through the action plan?

[Sir Stephen Timms]

The hon. Lady has raised some interesting points. The action plan outlines five initial actions, including the establishment of an ambitious digital inclusion innovation fund. I do not know whether some of those ideas could be used to address the concern that the hon. Lady has raised, but we do want to be ambitious in all this. In the “Pathways to Work” Green Paper, published a couple of months ago, we talked about assistive tech and the possibility of making it more widely available; maybe there are solutions there that could be taken forward. I would be interested to talk to the hon. Lady about what more we might do.