Question to the Ministry of Justice:

To ask the Secretary of State for Justice, how many people have been employed to answer phone enquiries for the High Court in each of the last 5 years.

HM Courts & Tribunals Service (HMCTS) HR does not hold information relating to people employed to answer phone enquiries for the High Court. This is because answering telephone enquiries is a responsibility spanning multiple different role profiles.

No HMCTS role has the sole responsibility of answering telephone enquiries in its entirety, and so the word “telephone” or “phone” does not feature in any job titles.