Courts: Telephone Services

(asked on 12th January 2026) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, how many phone calls to court phone numbers are unanswered on average per day; and what is this number as a percentage of all calls.


Answered by
Sarah Sackman Portrait
Sarah Sackman
Minister of State (Ministry of Justice)
This question was answered on 23rd January 2026

We are unable to provide data on calls made to local Court and Tribunal venues. However, HM Courts & Tribunals Service regularly publishes data on calls made to service centres which can be found through the following link: HMCTS management information – modernised services - GOV.UK.

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