Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 30 January 2026 to Question 107739, if he will clarify what productivity and effectiveness service improvements are used with the assistance of AI.

Artificial intelligence (AI) is used across a number of Home Office services to support productivity, improve effectiveness, and enhance service delivery. In immigration operations, we have developed bespoke tools for specific teams to improve the asylum decision making process, with the pilot suggesting that up to an hour can be saved per case when reviewing interview transcripts and searching for country policy information.

AI is also used in other business areas to support productivity and effectiveness, as set out in the response to UIN 73677.

The Home Office continues to introduce AI-enabled tools, including the rollout of Microsoft Copilot to assist in routine administrative tasks, help summarise information, and improve search and analysis. We will continue to explore the appropriate and responsible use of AI to enhance effectiveness and strengthen the delivery of our services.