Question to the Ministry of Defence:

To ask the Secretary of State for Defence, how many appointments for urgent repairs in Force's accommodation were missed by the (a) Amey and (b) VIVO each month since January 2022.

The Future Defence Infrastructure Services (FDIS), accommodation contract came into service on 1 April 2022, therefore, data for Service Family Accommodation can only be provided from this date, which can be found below.

Amey

10,535 urgent task appointments were missed outside of the 1 hour appointment window. A further breakdown of this figure in the format requested can only be provided at disproportionate cost.

Vivo

Please note that the spike of missed appointments in June was caused by an issue where VIVO’s IT system was not receiving appointments being transferred by Pinnacle.

This information is not available for Single Living Accommodation (SLA) as due to the nature of SLA, appointments are not required to be made.