Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what enforcement action Ofcom has taken when Royal Mail has failed to meet its service delivery targets in each of the last five years.

Ministers and officials meet with Ofcom regularly to discuss a range of issues in relation to its role as the regulatory authority for the postal sector. However, as an independent regulator, it is for Ofcom to decide how to respond should Royal Mail fail to meet its obligations.

Ofcom publishes the decisions of its investigations into Royal Mail’s performance against its quality of service targets on its website: https://www.ofcom.org.uk/about-ofcom/bulletins/enforcement-bulletin/all-closed-cases. The regulator fined the business £5.6m for failing to meet its service delivery targets in 2022-23.