Question to the Ministry of Defence:

To ask the Secretary of State for Defence, how many times engineers from (a) VIVO and (b) Amey have not attended Service Family Accommodation within 48 hours of an issue related to the loss of heating since January 2022.

The information is not available in the format requested and can be provided only at a disproportionate cost.

VIVO and Amey record when a heating issue is reported and when it is resolved, not the number of times heating engineers have attended reactive tasks month on month, so are unable to provide a monthly breakdown or the time it takes for an engineer to attend a property (some faults can even be resolved remotely).

All calls relating to a loss of heating are treated as urgent, meaning families should receive a response as soon as possible and within 48 hours in line with the contract response maintenance category. No home should be left without heating for more than 24 hours. Should it not be possible to quickly resolve the issue, alternative forms of heating are provided, and, in some cases, alternative temporary accommodation offered.