Annington Homes

(asked on 20th December 2022) - View Source

Question to the Ministry of Defence:

To ask the Secretary of State for Defence, pursuant to the Answer of 25 October to Question 67845 on Annington Homes, what the level of occupant satisfaction with Response Maintenance was in each quarter since the contract began.


Answered by
Alex Chalk Portrait
Alex Chalk
This question was answered on 10th January 2023

The level of occupant satisfaction with response maintenance is measured as a Key Performance Indicator (KPI) of the Future Defence Infrastructure Service (FDIS) accommodation contract.

Pinnacle is responsible for administering surveys to capture levels of satisfaction with Pinnacle, VIVO and Amey. Partial KPI data from Pinnacle will be available for Quarter 3 (November - December 2022) from 15 January 2023.

I will write to the right hon. Member in due course and will place a copy of my response in the Library of the House.

Reticulating Splines