Question to the Ministry of Defence:

To ask the Secretary of State for Defence, how many open work orders for repair have been reported to Regional Accommodation Maintenance Service contractors in the (a) Northern and Central and (b) Southeast and Southwest regions that are classed as (i) emergency, (ii) urgent and (iii) routine in each month since April 2022.

Each month, on average, there will typically be over 20,200 maintenance tasks raised for the circa 37,000 currently occupied Service Family Accommodation properties; this equates to each home having on average five-six repairs carried out annually. These tasks will range from changing bulbs in strip lights, grounds maintenance through to boiler repairs.

The tables below show the numbers of work orders which were reported each month to the Regional Accommodation Maintenance Service contractors and remain open at the end of each month in Northern and Central and Southeast and Southwest regions that were classed as urgent and routine in each month from 1 April 2022 to 31 January 2023. There are no emergency work orders outstanding in any region.

Amey (Northern and Central - combined)

VIVO (Southeast and Southwest combined)

VIVO have confirmed that whilst a number of the older jobs were initially diagnosed as an urgent priority repair, many families have received an initial visit and repair but await full resolution. In some cases, they have been unable to contact the families and have now written to them requesting contact within a process agreed with the Defence Infrastructure Organisation (DIO).