Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how much service personnel and families have paid in disputed charges for serving family accommodation in each year since 2010.
Data on disputed charges for Service Family Accommodation (SFA) is only centrally held from 2017 onwards.
The table below provides a breakdown of the raised disputed charges for SFA since 2017 by Financial Year:
| |
Financial Year | Total |
2017-18 | £73,298.62 |
2018-19 | £6,948.72 |
2019-20 | £35,974.12 |
2020-21 | £38,954.89 |
2021-22 | £42,270.85 |
Total | £197,447.20 |
Disputed Charges are charges for which Service Personnel do not feel they should be held responsible. Each case is investigated using supporting evidence, including photographs, and the 14 day Move-in Report.
In line with Joint Service Publication 464, when Service Personnel and their families move out of UK SFA, they may be liable for charges for damages or deficiencies that are not classed as fair wear and tear, or because they have failed to prepare the property to the correct move-out standard, for example, lack of cleanliness.