Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign and Commonwealth Affairs, what the procedures are for (a) an hon. Member and (b) a member of hon. Member's staff making direct contact with staff in an embassy or high commission when the welfare of an individual constituent is concerned.

​We offer a dedicated hotline for MPs and their staff who have consular enquiries regarding the welfare of individual constituents. Calls to this hotline are picked up by an in-house Consular Contact Centre, who offer 24/7/365 assistance. These calls are immediately escalated to the appropriate consular team in the Foreign and Commonwealth Office in London.