Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average time is for the Independent Case Examiner to (a) allocate and (b) complete a complaint about the changes to the state pension age.

At the end of August 2018, the average time taken to: (a) allocate a complaint about changes to stage pension age to an investigation case manager for examination was 49 weeks; (b) to complete an investigation into this group of complaints was 9 weeks, from the point of allocation to an investigation case manager.