Armed Forces: Complaints
(asked on 18th April 2023) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how many service complaints have had their outcome reversed following an investigation by the Service Complaints Ombudsman each year since 2016.
The number of substance cases where the Service Complaints Ombudsman for the Armed Forces (SCOAF) partially or fully upholds in favour of the complainant can be found in Table 2.13 of the latest SCOAF Annual Statistical Tables:
In relation to investigations of undue delay, maladministration and/or substance the Ombudsman does not reverse the findings but can uphold elements of the investigations and make recommendations in relation to her findings.
The annual number of Service Complaints whose admissibility decision was reviewed and formally overturned by the Ombudsman since 2016 can be found in Table 2.13 of the latest SCOAF Annual Statistical Tables: